Supply Chain Assistant
Talentoma · Missouri, United States
Tailor my CV for this job — freeThe Supply Chain Assistant provides administrative support that keeps shipment information current and helps the operations team respond to delays. The role sits within the operations team, works under an operations team lead, and collaborates with logistics coordinators and customer service colleagues. This fully remote position is based in Missouri, United States, with all duties completed through work from home. The role requires a 40-hour weekly commitment. Working days and shift times may vary.
Job Responsibilities
- Review incoming shipment update requests from a shared email queue and phone messages, identifying the shipment reference, requested information, and responsible coordinator before taking action.
- Check shipment milestones and estimated arrival times in a transportation management system such as Oracle Transportation Management, comparing system entries with recent carrier updates.
- Contact carriers and drivers by phone or email to request missing status details, confirm delivery progress, and clarify differences between reported and expected arrival times.
- Enter verified shipment updates, contact notes, and outstanding questions so the operations team can see what changed and what still needs attention.
- Maintain delivery appointments in a scheduling and calendar tool such as Microsoft Outlook, reflecting changes confirmed by the responsible coordinator and relevant contacts.
- Prepare clear shipment status summaries for logistics coordinators, highlighting delays, missing responses, and delivery schedule changes without making unsupported delivery promises.
- Follow up on unanswered requests at the intervals directed by the operations team lead, recording each attempt and the next planned action.
- Escalate conflicting shipment information, missed appointments, or unresolved delays to the logistics coordinator, involving the operations team lead when further direction is needed.
- Confirm final delivery status with the appropriate contact, update the shipment entry, and hand over any remaining questions before marking the assigned task complete.
- Support quality reviews based on accurate updates, timely turnaround, complete contact notes, and consistent follow-up, correcting entry errors identified by the team lead.
Qualifications
- High school diploma or equivalent.
- No experience required; related experience in logistics support, shipment tracking, or office support is preferred.
- Basic understanding of supply chain terminology, carrier updates, shipment milestones, and delivery schedules, or willingness to learn through structured training.
- Comfort learning transportation management systems and using calendar tools to maintain clear, current shipment information.
- Ability to compare shipment references, dates, and status details carefully and recognize when information needs confirmation.
- Clear spoken and written communication for concise phone conversations, professional emails, and useful handover notes.
- Ability to follow established instructions, organize assigned requests, and ask for guidance before making changes beyond the role's authority.
- A reliable computer, high-speed internet, and quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times.
- Authorization to work in the United States.Perks & Benefits:
- Fully remote work with desk-based responsibilities completed from home in Missouri.
- Structured onboarding and training on the transportation management and scheduling systems named above, including guided practice with shipment updates.
- Regular check-ins with the team lead to review questions, clarify priorities, and receive practical feedback.
- Opportunities to build shipment tracking, carrier communication, supply chain support, and delivery coordination skills through daily administrative work.
- Health coverage, paid leave, maternity leave, bonus opportunities, and stipends.