Systems Administrator

About the Role

We are seeking a highly motivated and skilled System Administrator with a minimum of 3 years of experience to join our dynamic IT team. In this role, you will be responsible for the maintenance, support, and troubleshooting of our IT infrastructure, with a particular focus on end-user support and network security. The ideal candidate should possess a strong understanding of network security principles, experience with a range of networking hardware and software, and a proven ability to provide excellent technical support across different operating systems.

Responsibilities

● Network Infrastructure & Security:o Manage and maintain Fortigate firewalls, including security policy implementation, firmwareupgrades, and troubleshooting.o Ensure network security through regular monitoring, intrusion detection, and vulnerabilityassessments.o Implement and maintain secure VPN connections for remote access.o Configure, manage, and troubleshoot Aruba / HP / Draytek switches and Aruba Wi-Fi accesspoints.o Monitor network performance and optimize network configurations for optimal efficiency.o Implement and maintain network segmentation and VLANs.o Manage and support Zoom Phone Pro & 3CX, including user provisioning, call routingconfiguration, and troubleshooting.o Ensure the smooth operation of our communication infrastructure.● Google Workspace & MS365 Administration:o Manage and administer Google Workspace Enterprise & MS 365, including user accounts, email settings, and security policies.o Provide support to users on Google Workspace & MS 365 applications and services.● End-User Support:o Provide technical support to end-users for Windows, Mac, and Unix operating systems.o Troubleshoot hardware and software issues, resolve connectivity problems, and assist with user account management.o Maintain an up-to-date inventory of IT assets and user devices.o Manage Apple devices (Mac, iPhone, iPad) using Apple Business Manager (ABM) and an MDMplatform: automated enrollment (ADE), zero-touch device setup, app and policy deployment, OSupdate control, and remote lock or wipe.

Qualifications

● Bachelor degree or Diploma in Computer Science, Information Technology, or a related field.● Minimum 3 years of proven experience as a System Administrator with a strong focus on network security.● Hands-on experience with Fortigate firewalls, Aruba switches and WiFi access points, and Zoom Phone Pro.● Solid understanding of networking protocols and technologies (TCP/IP, DNS, DHCP, VLANs).● Proficiency in supporting Windows, Mac, and Unix operating systems.● Experience with Google Workspace Enterprise & MS 365.● Excellent troubleshooting and problem-solving skills.● Strong communication and interpersonal skills.● Valid UAE driving License