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Team Leader - (F&A - BPO Operations)

Hayleys Business Solutions International · Colombo, Western Province, Sri Lanka

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Job Responsibilities Oversee day-to-day operations and ensure all assigned services are delivered accurately and within agreed timelines.Review team output to ensure quality, accuracy, and completeness.Manage daily operational issues independently Escalate unusual complex matters to clients when required.Maintain professional and effective communication with clients Proactively identify issues or delays and communicate to the client.Ensure timely and accurate management of assigned mailboxes Discuss plan and deliver ad hoc requests as required.Provide first-line leadership, guidance, and support to team membersCandidate ProfilePassed Finalist in CIMA, CA, or ACCA.Minimum 4+ years of experience in Finance with External Audit, or BPO Operations.Proven experience in leading, managing, and delivering results through teams.Strong stakeholder management skills with the confidence to engage directly with clients independently.Highly organized with exceptional attention to detail and accuracy.Ability to effectively manage complex, non-routine, and out-of-the-box scenarios and requests.Excellent communication skills in English, both written and verbal.Previous experience working with Australian clients or prior work experience in Australia will be a distinct advantage.Interest in progressing into a leadership role within the BPO industry