Tim Hortons Restaurant Manager

Company Description Tim Hortons® is a globally recognized coffee and donut brand founded in 1964, known for its carefully selected 100% Premium Arabica Coffee Beans roasted to create its signature blends. From its first restaurant in Hamilton, Ontario, Tim Hortons® has built a strong legacy around iconic beverages like the Double-Double™ coffee, French Vanilla, and Iced Capp®, paired with freshly baked donuts, Timbits®, and made-to-order food. With more than 5,100 restaurants worldwide, the brand continues to grow its international presence. Since 2022, Tim Hortons® has welcomed guests across multiple cities in India, offering a warm, guest-focused experience and consistent quality. Tim Hortons India provides opportunities for team members to grow in a dynamic, fast-paced food and beverage environment.Role Description The Tim Hortons Restaurant Manager in the Pune Division is responsible for overseeing all day-to-day operations of the restaurant in an on-site, full-time capacity. This includes leading and scheduling team members, ensuring consistent product quality, and maintaining brand standards in service, cleanliness, and food safety. The role involves monitoring sales, managing inventory, controlling costs, and supporting promotional activities to drive restaurant performance. The Restaurant Manager handles guest interactions, resolves issues, and ensures a welcoming and efficient experience for all visitors. The position also includes hiring, onboarding, and coaching staff, fostering a positive work environment, and ensuring compliance with company policies and local regulations.Qualifications Strong focus on Customer Satisfaction and Customer Service, with a commitment to delivering a consistent, high-quality guest experience.Experience in Hiring and team leadership, including onboarding, training, and performance management in a restaurant or retail environment.Excellent Communication skills for interacting with guests, team members, and management, and for handling escalations professionally.Background in Food & Beverage operations, including knowledge of food safety, hygiene standards, and day-to-day restaurant processes.Prior supervisory or managerial experience in quick service or casual dining establishments is highly beneficial.Strong organizational and problem-solving skills, with the ability to manage multiple tasks in a fast-paced setting.Comfort with basic financial and operational metrics (sales, costs, inventory) and use of POS and restaurant management systems.Diploma or degree in Hospitality Management, Business, or a related field is preferred, or equivalent work experience.