UC Infrastructure Engineer (IVR Integration)

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.We are currently looking to hire an UC Infrastructure Engineer (IVR Integration)Location: Riyadh, Saudi ArabiaAbout the roleWe are looking for a hands-on Unified Communications (UC) engineer to design, implement, and optimize a reliable voice and collaboration infrastructure with IVR-enabled solutions. This is an infrastructure and integration role, not an application development role. You will connect IVR systems with voice and collaboration platforms and make sure calls are routed, secured, and performing well.What you will doLead the technical design and implementation of the UC environment, with a focus on IVR-enabled solutionsManage end-to-end integration of IVR with voice and collaboration platformsConfigure call flows, gateways, SBCs, and session managementOptimize the UC infrastructure for performance, redundancy, and disaster recoveryRun interoperability testing with endpoints and IVR applicationsTroubleshoot UC and IVR performance issues and improve call flowsMonitor system health and performance, and report on itSupport deployment and User Acceptance Testing (UAT)What you needBachelor’s degree in Computer Science, Engineering, or a related field4 to 6 years of experience in Unified Communications and telephony systemsHands-on experience with at least one major UC platform: Cisco, Avaya, Microsoft Teams, Zoom, or WebExProven experience implementing and supporting IVR-enabled UC solutionsStrong working knowledge of SIP, RTP, SBCs, gateways, PBX, and call routingExperience with voice network design, QoS, redundancy, and disaster recoveryUnderstanding of integration with CRM, customer databases (e.g., C2M), and contact center applicationsFamiliarity with VoIP protocols, telecom standards, and security best practicesExperience with monitoring, reporting, and performance management toolsGood to haveCertifications such as Cisco CCIE Collaboration, Avaya ACIS, Microsoft Teams/Skype for Business, or Genesys Certified ProfessionalExperience in a contact center, telecom, or utility environmentWHAT’S ON OFFERYou will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to Ahsan@aven-sys.com Your interest will be treated with strict confidentiality.CONSULTANT DETAILSConsultant Name: Mohammad AhsanAvensys Consulting Pte LtdEA Licence 12C5759Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' personal information and privacy policy.