Ultrasound Service Engineer (Ultrasound Experience Mandatory)

About the jobCompany Description BIOS – Serving Humanity with Technology – was established in 1996 with the vision of supporting Pakistan’s healthcare sector through advanced medical equipment from leading global manufacturers. Today, BIOS supplies a wide range of devices from more than 40 renowned partners and serves corporate clients and healthcare providers across the country. Headquartered in Karachi, the company operates branch offices in Lahore, Islamabad, and Peshawar, with engineers stationed in Hyderabad, Quetta, and Bahawalpur for broader coverage. BIOS focuses on high-quality products and services, prioritizing customer satisfaction and patient safety in every installation and service interaction. The company is committed to supporting accurate diagnosis, effective treatment, and patient rehabilitation through dependable technology and dedicated technical expertise.JOB DESCRIPTIONCustomer Success Engineer – Ultrasound Team 1. Position Details

Department: Ultrasound Division Designation: Customer Success Engineer Reporting To: Service Manager Location: KarachiExperience: 3 Years and above on Ultrasound Manachine Mandatory 2.

Role PurposeThe Customer Success Engineer – Ultrasound Team shall be responsible for the installation, commissioning, maintenance, troubleshooting, and performance optimization of ultrasound imaging systems. The role requires ensuring optimal system functionality, imaging accuracy, and uninterrupted clinical operation at customer sites.The position involves direct interaction with clinical users and requires a high standard of technical competency, professionalism, and compliance with company and regulatory requirements. 3. Scope of WorkThe Customer Success Engineer shall perform duties including, but not limited to, the following: 3.1 Installation & CommissioningCarry out installation, configuration, and commissioning of ultrasound systems in accordance with company and OEM standards Verify site readiness including electrical, environmental, and operational requirements Perform system testing, calibration, and validation prior to handover Ensure proper documentation and customer sign-off upon completion 3.2 Technical Support & TroubleshootingDiagnose and resolve system-level faults including hardware, software, and signal-related issues Identify and rectify imaging-related problems including artefacts, resolution degradation, and performance inconsistencies Troubleshoot and manage probe/transducer-related issues including cable faults, element failures, and connector damage Escalate complex technical issues to principals/OEMs as required 3.3 Preventive & Corrective MaintenanceExecute preventive maintenance in accordance with defined schedules and OEM guidelines Perform system diagnostics, calibration checks, and performance verification Conduct corrective maintenance to restore system functionality with minimal downtime Ensure continuous operational readiness of all assigned equipment 3.4 Clinical & Customer SupportProvide technical support to radiologists, sonographers, and hospital staff Communicate technical issues and resolutions in a clear and professional manner Deliver basic operational guidance and user training where required Ensure high levels of customer satisfaction through timely and effective service delivery 3.5 Documentation & ReportingAccurately record all service activities, complaints, and resolutions in the company CRM/Slack systems Maintain installation reports, preventive maintenance records, and service logs Track probe history, repairs, and replacements where applicable Ensure timely submission of all required documentation 3.6 Coordination & Operational SupportCoordinate with internal teams for planning and execution of installations and service activities Liaise with principals/OEMs for technical support, spare parts, and updates Assist in preparation and execution of preventive maintenance schedules Support departmental objectives and operational requirements as assigned 4. Key Competencies & SkillsStrong understanding of ultrasound systems, imaging principles, and electronics Proficiency in system-level troubleshooting and fault diagnosis Ability to identify and resolve imaging quality issues Effective communication and customer handling skillsAbility to work independently in field environments with minimal supervision