2nd Line Technical Support Engineer

We're partnering with a leading industrial service organisations to recruit a 2nd Line IT Technical Support Engineer as part of a significant IT transformation programme.The Opportunity You'll join a growing internal IT team supporting multiple sites across Scotland and Northern England. Working closely with the Scottish IT Manager and wider UK technology leadership team, you'll provide a mixture of operational support, infrastructure troubleshooting and project delivery. This is an excellent opportunity for someone who enjoys variety, autonomy and the chance to contribute to a business modernising its technology estate. You'll also collaborate with colleagues across the globe as part of a global support model and gain exposure to wider transformation initiatives planned across the group.Key ResponsibilitiesProvide 2nd line support across multiple UK locationsTroubleshoot and resolve hardware, software, network and user issuesSupport Microsoft 365, Active Directory / Entra ID and endpoint technologiesInstall, configure and maintain laptops, desktops, printers and peripheral devicesMonitor and respond to alerts generated through support and monitoring platformsEscalate and collaborate with infrastructure, applications and security teams where requiredMaintain accurate documentation and ticket updatesParticipate in occasional out-of-hours support when necessaryTravel to sites across Scotland and Northern England to provide hands-on supportYou'll gain exposure to a broad technology stack including:Microsoft 365Active Directory / Entra IDMeraki NetworkingFortinet SecurityMPLS & Managed NetworksSentinel OneNinja OneArctic WolfCloud and infrastructure technologies across the wider groupExperience Required We're looking for someone with strong technical foundations, but equally important is the right attitude and approach. You will likely have:Previous experience in a 2nd Line Support Engineer positionStrong troubleshooting skills across desktop, server and Microsoft technologiesExperience supporting Microsoft 365 environmentsKnowledge of Active Directory and Entra IDExperience with antivirus, VPN and MFA technologiesExposure to remote monitoring and management toolsExcellent communication and stakeholder management skillsA proactive and self-sufficient approach to problem solvingFull UK Driving LicenceDesirableNetworking experience (LAN/WAN, switching, routing or firewalls)Telecoms or VoIP support experienceExperience supporting multi-site environmentsExposure to infrastructure or transformation projectsWhy Join?Competitive SalaryHybrid and flexible workingOvertime paid at 1.5xMileage paid at 50p per milePension scheme29 days annual leave including Bank HolidaysExposure to major technology transformation initiativesOpportunity to work with UK and Global technology teamsLong-term career development within a growing organisationAt Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.