Acuvance Coker - Senior Associate, Insights & Innovations

The Senior Associate works collaboratively within a team of highly qualified Performance Transformation consultants to deliver performance improvement for healthcare organizations. This position will be primarily responsible for performing billable work for clients. The role of the Senior Associate is to actively lead and participate in engagement workstreams activities and deliverables to meet the objectives of the Statement of Work or internal project.The Senior Associate will be expected to:Determine client needs in terms of the engagement statement of workLead, complete and provide quality assurance over data analysesInterpret data analyses, form initial recommendations and develop potential solutions for considerationDevelop deliverables and presentation materials for various audiencesAssist in risk identification and mitigationManage workstream economics and project managementAssist in the implementation of recommended improvementsMeet project timelines and working with clients to obtain their “buy-in” to their team’s work productsThe Senior Associate will serve as a mentor and coach for junior staff. The Senior Associate will utilize Coker and Acuvance solutions and tools as needed. The Senior Associate will work cohesively in a team environment and will work with team and Practice leadership to professionally represent Coker and Acuvance in all settings.The Senior Associate is required to also participate in Coker internal activities including practice development, required and approved educational opportunities and learning the various technologies, methods and processes necessary for the completion of their work for clients. Additionally, the Senior Associate should: Maintain utilization targets for client billable projects.Create value through meaningful participation to grow and enrich the Practice as a whole or the individual Service Area within the Practice. KEY RESPONSIBILITIES OF THE ROLE: Obtain data, execute/direct/oversee analyses, initiate interpretations, conclusions and prepare written, graphic and verbal presentations of analytics and recommendations for team leadership review. Perform quality assurance on assigned workstream deliverables and on deliverables of staff assigned to them for mentorship or oversight on client related or internal projects.Assist in determining client needs by effectively participating in client interviews and summarizing findings and observations.Effectively execute on project plans in alignment with Statement of Works.Effectively engage with clients in a professional and responsible manner representing Coker and our work in an ethical manner.Leads project workstreams where appropriateComplete assigned work as requested by team leadership to accomplish the Statement of Work including all analytics, reports, implementation processes with the client, etc.Participate in project management related activities as assigned.Manage the budget and expenses for their assigned workstream or project.Participate in risk and issue identification and mitigation along with the project leadership team.Participate in practice development activities.Participate in methodology and tool development within their Service Area.Actively listens for market opportunities on current engagements and networks and communicates potential leads to leadership.Complete training requirements on an annual basis as requested.Note: This description is not intended to be all-inclusive. Employee may perform other related duties to meet the on-going needs of the organization. QUALIFICATIONS AND REQUIREMENTS:EDUCATION AND EXPERIENCEBachelor’s degree from an accredited college or university – RequiredMaster’s degree and/or additional certifications (MBA, ASA, ABV, CVA, CFA, CPA, etc.) - Preferred4 years applicable experience in Supply Chain, Health Systems Finance, Operations (clinical, support or operations), Ambulatory Operations, Pharmacy, Information Technology, Operational or Strategic Consulting, Strategic Planning or Decision Support Analytics – Required GENERAL QUALIFICATIONSProficient in Excel, Tableau, PowerPoint and has familiarity with Business Intelligence ToolsAble to conduct thorough and relevant analyses and oversee and mentor others in the production of client deliverablesCoordinate and deliver effective presentations (verbal and written) to client audiences to communicate project outcomes, recommendations, and strategyAble to manage their time effectively and the time of others on their workstream as neededAble to lead workstreams, including staff and work effortAble to quality assure other people’s workExcellent interpersonal and communication skillsAble to exercise good judgement as to when to make decisions versus consult with leadershipMust be highly motivated, self-sufficient, perceptive and high-energyMust have strong problem-solving skills with the ability to exercise mature judgementDIGITAL TRANSFORMATION QUALIFICATIONSCandidates may bring foundational skills in either or both areas:Patient Access & Digital Front DoorBasic understanding of patient access functions such as scheduling, referrals, templates, and call center operationsFoundational understanding of patient and consumer digital touchpoints (online scheduling, MyChart, reminders, pre-visit workflows)Ability to support analytics and contribute to provider template reviewsFoundational Epic scheduling knowledge (visit types, slot patterns, restrictions)Artificial Intelligence (AI) & AutomationExposure to concepts in AI-powered workflow automation, digital assistants, or robotic process automationExperience in applying automation tools to reduce manual effort, improve patient experience, or streamline access workflowsAbility to support early-stage analysis for potential AI or RPA opportunitiesFamiliarity with basic concepts of prompt engineering, automation logic, or digital intake workflowsTRAVEL AND OTHER REQUIREMENTSThis position requires travel (20% or more)Epic Certification(s) preferredEpic Cadence Engineering, Math, & Computer Science degrees preferredIntroductory training in Generative AI, Automation preferred