Administrative Assistant

Job Description Handle customer inquiries via phone, email, and in person.

• Answer inbound calls promptly and professionally.
• Address customer complaints and provide effective solutions.
• Deliver personalized service tailored to customer needs.
• Maintain call logs and reports.
• Manage and update customer databases.
• Follow up on customer interactions.
• Review customer details before confirming orders.
• Verify order information in the Odoo system.
• Resolve issues such as late refunds, out-of-stock items, replacements, and exchanges.
• Process returns in the Odoo system and document return reasons.
• Respond to customer emails regarding returns, providing necessary instructions.
• Work closely with the finance team to synchronize orders, refunds, and financial transactions between Odoo.
• Collaborate with the warehouse team to expedite deliveries, manage stock updates, and resolve undelivered or incomplete orders.
• Coordinate with the senior buyer to address product defects and vendor-related issues. Job Requirements 1. Bachelor’s degree in a relevant field. 2. 1-3 years of hands-on experience/ fresh Graduate. English is a must 3. Language: English is a must. 4. Proficiency in Microsoft Office (particularly Excel). 5. Preferable qualifications: o Bachelor’s degree from: o Faculty of Commerce - English Section (Credit) o Faculty of Al Alsun - English Section o Faculty of Education - English Section o Faculty od Arts- English Section