Administrative Assistant - Full-Time

Administrative Assistant - ABA Centers of Puerto RicoSan Juan, PR*Required availability: Monday - Friday, 9:00 AM - 5:00 PM; potential Saturdays, 9:00 - 3:00 PM*Final compensation determined by experience, training, and education Who We Are We are the nation's fastest-growing provider of autism care, delivering high-quality Applied Behavior Analysis (ABA) therapy across a rapidly expanding footprint. Since our founding in 2020, we've scaled from a single clinic to nearly 70 operating areas in more than a dozen states, supported by a high-performance corporate infrastructure and data-driven decision-making. Recognized as the #5 fastest-growing private company in America by Inc. magazine, ABA Centers of America is a self-funded, founder-led organization—a rarity in today's healthcare landscape. We've achieved this growth without private equity, relying instead on operational discipline, smart capital allocation, and a relentless focus on outcomes. Our corporate team plays a mission-critical role in this success—developing scalable systems, managing risk, and driving the analytics that power our growth. If you're a strategic thinker who thrives in a fast-paced, purpose-driven environment, we offer a unique opportunity to help shape the future of autism care—while building on a legacy of operational excellence. Our Origin Story ABA Centers of America was founded by a father whose personal journey navigating autism care for his daughter revealed deep gaps in access, consistency, and quality across the system. Determined to disrupt the status quo in the autism care field and eliminate the unacceptably long wait lists for treatment, he built a company rooted in compassion, clinical excellence, and a relentless commitment to care that makes a difference. Recognition & Awards Our commitment to operational excellence, ethical leadership, and transformative care has earned our company and leadership national recognition from trusted sources, including: Inc. 5000 -5th Fastest-Growing Private Company in America Financial Times - #1 on "The Americas' Fastest Growing Companies"EY Entrepreneur Of The Year® U.S. Overall South Florida Business Journal's Top 100 Companies Florida Trend Magazine's 500 Most Influential Business Leaders Inc. Best in Business, Health ServicesGrowth Opportunity—Entry-Level Healthcare AdministrationIf you're looking for a way to begin a career in healthcare with endless growth potential in a fast-moving organization that helps kids, we're the company you're looking for! Our Administrative Assistant is responsible for client reception, entering schedules, general office support, and clerical functions. Support Our Families & Keep Care MovingServe as a primary point of contact for caregivers regarding scheduling updates, cancellations, coverage changes, and requests for additional hoursCommunicate professionally and confidently with caregivers by phone, email, and text to ensure timely resolution of scheduling needs and concernsProactively notify families and staff of schedule changes, staffing adjustments, and coverage updates to maintain continuity of careBuild positive relationships with caregivers through responsive, clear, and compassionate communication while maintaining professional boundariesKeep Our Teams ConnectedMaintain and update daily client schedules in ABA ConnectEnsure all team members are informed of schedule modifications and have the information needed to provide consistent client servicesMonitor team communication and identify issues requiring leadership supportPartner closely with the Director of Operations (DOO) to execute scheduling plansHelp coordinate cancellations, additional hours, and schedule changesSupport Center OperationsFollow up with families regarding P2P checks and paymentsHelp coordinate check collection and reissued payments when neededSupport day-to-day administrative needs of the centerRequirementsHigh school diploma/GED requiredAdministrative, healthcare, education, customer service, or ABA experience preferredOrganized, dependable, and detail-orientedWarm, professional, and confident communicatorComfortable speaking with families and employeesAble to manage multiple priorities in a fast-paced environmentStrong computer skills and willingness to learn new systemsBenefitsOther Benefits21 paid days off (15 PTO days increasing with tenure, plus 6 paid holidays) Flexible Spending Account (FSA) and Health Savings Account (HSA) options Medical, dental, vision, long-term disability, life insurance, AD&D insurance, and GAP Plan (TransAmerica) Generous 401(k) with up to 6% employer match 100% employer-paid maternity/paternity leave for up to 5 weeks EAP (unlimited counseling 24/7), BeyondMed (discounts on wellness and elective healthcare services), PerkSpot (discounts on top brands), Pet Insurance (Nationwide), and On the GoGa wellbeing hub Mileage reimbursement Performance bonus potential Referral bonuses for BCBAs and RBTs Closing StatementABA Centers of America is an Equal Opportunity Employer and is committed to building an inclusive workplace free from discrimination. We make employment decisions based on qualifications, merit, and business needs, and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.ABA Centers participates in the U.S. Department of Homeland Security E-Verify program.We are committed to providing reasonable accommodations for qualified individuals with disabilities throughout the hiring process and employment. If you require assistance or accommodation, please let us know.