Administrative Assistant/Operations Support

ADMINISTRATIVE ASSISTANT / OPERATIONS SUPPORT (FULL-TIME)New Hope Behavioral Center, LLCLocation: Irvington, NJ (Onsite)Schedule: Monday–Friday, 8:00 AM–4:00 PMSalary: $36,500–$38,000 annuallyABOUT USNew Hope Behavioral Center, LLC is a New Jersey state-licensed Adult Mental Health Partial Care Program providing compassionate, individualized, and recovery-oriented services to adults living with mental illness.We are seeking a dependable, organized, and proactive Administrative Assistant to support daily office operations, assist clinical and administrative staff, and serve as a key onsite administrative contact for our remote Executive Director.The ideal candidate is a self-starter with strong organizational skills, attention to detail, excellent communication, and the ability to independently manage multiple responsibilities in a fast-paced behavioral health environment.KEY RESPONSIBILITIESManage daily front-office operations, including answering phones, greeting visitors, and responding to inquiries.Monitor emails, faxes, and communications, ensuring timely follow-up and distribution.Serve as an onsite administrative contact for the remote Executive Director while coordinating with onsite leadership.Maintain organized client records, electronic and paper filing systems, and administrative documentation.Coordinate client intakes, psychiatric appointments, and communication with hospitals, referral sources, and community providers.Assist with documentation needed for insurance authorizations, admissions, and ongoing reviews.Maintain client demographic information and assist with administrative tracking of prior authorizations.Monitor documentation requirements, identify missing paperwork, and prepare routine administrative reports.Support quality assurance activities, audits, and regulatory compliance preparation.Assist with transportation scheduling, documentation, and communication with client residences.Coordinate meetings, schedules, and general administrative needs.Occasionally assist with structured program activities or designated groups when appropriately qualified, approved, and permitted under applicable NJ Partial Care requirements.Perform other reasonable administrative and operational duties as assigned.REQUIRED QUALIFICATIONSHigh school diploma or equivalent.Minimum 2–3 years of administrative or office support experience.Strong computer skills, including Microsoft Office, email, scanning, faxing, and database management.Excellent communication, organizational, and multitasking abilities.Ability to work independently, meet deadlines, and follow through on responsibilities.Professionalism, dependability, discretion, and the ability to maintain confidentiality.Comfort working in a program serving adults experiencing mental health challenges.PREFERRED QUALIFICATIONSPrevious administrative experience in healthcare, behavioral health, or social services.Clinical, direct-care, or program experience working with adults living with serious mental illness.Experience assisting with or facilitating structured psychoeducational, recreational, or life skills groups.Education or training in psychology, social work, human services, or a related field.Familiarity with Medicaid, insurance authorizations, clinical documentation, or quality assurance processes.COMPENSATION & BENEFITSSalary: $36,500–$38,000 annually, based on qualifications and experience.Full-Time, Monday–Friday, 8:00 AM–4:00 PM.Onsite position in Irvington, NJ.$200 monthly health insurance supplement available if needed, subject to eligibility.HOW TO APPLYInterested candidates should email their resumes to careers@thenewhopeb.com with "Administrative Assistant / Operations Support" in the subject line.New Hope Behavioral Center, LLC is an equal opportunity employer.