Aftersales Customer Support Executive

Roles and Responsibilities

• Serve as the primary contact for after-sales inquiries, product requests, and complaints. - Respond to customer queries via phone, email, and social media professionally and timely. - Provide basic troubleshooting for products, services, warranties, and maintenance. - Log customer issues and service requests in the CRM, ensuring all interactions are documented. - Coordinate with technical and service teams for resolutions and escalate complex issues as needed. - Follow up with customers to ensure satisfaction and manage machine collections/scrap list coordination. - Maintain high service standards, identify recurring issues for process improvement, and prepare performance reports aligned with KPIs.Background and Requirements: - Minimum of two years of relevant work experience. - Bachelor’s degree in Business Administration or a related field. - Professional proficiency in English (Arabic is an advantage). - Strong communication, problem-solving, and organizational skills. - Proficiency in CRM systems and Microsoft Office, particularly Excel. - Professional attitude with the ability to multitask and learn Karcher products and processes.