Assistant Chief Concierge

Scope of PositionThe Assistant Chief Concierge supports the Head of International Business & Member Experience in leading the Concierge and Guest Experience function across Dubai Golf venues. The role is responsible for delivering exceptional service experiences for members, guests, international visitors, VIPs, tournament participants, sponsors, and corporate clients.The Assistant Chief Concierge will oversee the day-to-day operation of concierge services, ensuring seamless coordination of golf bookings, transportation, guest requests, local recommendations, member experiences, and special arrangements. The role requires extensive knowledge of Dubai Golf facilities, golf tourism, local attractions, luxury hospitality offerings, and lifestyle experiences throughout Dubai and the UAE.ResponsibilitiesDepartmentalTrain, direct, and supervise the daily operations of the Concierge and Guest Experience team.Maintain comprehensive knowledge of all Dubai Golf facilities, memberships, tournaments, dining venues, golf academies, and events.Be knowledgeable of VIP members, international guests, visiting golfers, sponsors, and tournament participants.Remain informed of all tournaments, member activities, corporate events, and club initiatives taking place across Dubai Golf venues.Coordinate golf tee times, academy bookings, event registrations, dining reservations, and hospitality experiences.Arrange airport transfers, chauffeur services, transportation bookings, and VIP guest logistics.Provide personalized recommendations regarding golf experiences, restaurants, attractions, shopping destinations, entertainment venues, and leisure activities.Maintain accurate records of guest requests, reservations, confirmations, and concierge services provided.Prepare operational reports and guest experience summaries as required.Conduct departmental briefings and monthly team meetings.Participate in operational and event planning meetings.Support the execution of major tournaments, member events, corporate functions, and international golf delegations.Oversee transportation and VIP service operations to ensure exceptional guest satisfaction.Manage guest itineraries and bespoke experiences for members and visitors.Ensure departmental compliance with Dubai Golf policies, procedures, and health & safety requirements.Collaborate with Membership, Golf Operations, Events, Food & Beverage, and Marketing teams to deliver seamless guest experiences.Perform administrative duties related to concierge operations and guest experience services.Colleague RelationsFoster a positive work environment built on teamwork, professionalism, and service excellence.Provide coaching, guidance, and performance feedback to team members.Support employee development and training initiatives.Maintain strong communication and collaboration with all operational departments.Participate in management meetings and departmental discussions.Act as a role model for professionalism, integrity, accountability, and guest service excellence.Support departmental objectives and continuously seek opportunities for service improvement.Member & Guest RelationsWarmly welcome and engage with members, guests, and visitors.Deliver personalized service that exceeds expectations.Create memorable and unique experiences for members and guests.Build strong relationships with VIP members, international visitors, and corporate clients.Handle member and guest concerns in a professional and proactive manner.Anticipate guest needs and coordinate tailored services and experiences.Maintain guest preference profiles to support personalized future interactions.Promote Dubai Golf memberships, tournaments, academy programs, golf experiences, and hospitality offerings.Act as an ambassador for Dubai Golf and uphold the organization's reputation for excellence.Skills & QualificationsDiploma or Bachelor's Degree in Hospitality Management, Tourism Management, Business Administration, Sports Management, or a related field.Minimum 3 years' experience in Concierge, Guest Relations, Member Services, Golf Operations, or Luxury Hospitality.Minimum 2 years' experience in a supervisory role.Previous experience within a golf club, private members club, luxury resort, destination management company, or premium hospitality environment preferred.Strong knowledge of golf operations, membership services, tournaments, and guest experience management.Previous UAE experience preferred.Excellent command of English, both written and spoken. Additional languages are advantageous.Strong knowledge of Dubai attractions, tourism offerings, luxury hospitality venues, and transportation services.Excellent communication and interpersonal skills.Strong leadership and team development capabilities.Ability to manage multiple priorities in a fast-paced environment.Strong problem-solving and decision-making skills.Highly organized with exceptional attention to detail.Ability to work flexible hours, weekends, public holidays, and golf tournament schedules.Proficiency in Microsoft Office applications and guest management systems.