Assistant Manager - Performance Management

Manage the operational delivery and continuous improvement of the Performance Management and Promotions lifecycles, driving timely execution, quality, consistency, and stakeholder engagement. The role oversees cycle delivery, quality reviews, calibration and grievance support, promotion validation, reporting and analytics, issue resolution, and process enhancements initiatives to strengthen governance and the overall stakeholder experience.RequirementsPerformance ManagementManage the end-to-end operational execution of the annual Performance Management cycle, including objective setting, continuous check-ins, Mid-Year Reviews, Year-End Reviews, calibration, change objectives requests, and feedback quality reviewsProvide guidance to PlayMakers and People Leaders on Performance Management requirements, timelines, and best practicesMonitor cycle completion and compliance, implementing targeted follow-ups and interventions to address delays and drive timely completionPartner with systems and analytics teams to monitor progress, maintain reporting outputs, analyze trends, and identify areas requiring interventionSupport calibration design, governance, analysis, and post-calibration updates to promote consistency across performance outcomesSupport in managing performance grievance process, session facilitation, outcome analysis, and resolutionsManage Performance Management queries, exceptions, and process-related issues, coordinating with relevant stakeholders to support timely resolutionProduce periodic reports and insights on cycle progress, completion, calibration outcomes, and areas requiring actionPerformance Quality & GovernanceLead AI-enabled quality reviews at key stages of the Performance Management lifecycle, including objective setting, self-reviews, manager evaluations, and other performance documentationAssess the quality, consistency, and alignment of Performance Management outputs with established standards and guidelinesIdentify recurring gaps and improvement areas across individuals, teams, and functionsDevelop and deliver targeted feedback and recommendations to PlayMakers and People LeadersMonitor the implementation of feedback and conduct follow-ups to drive measurable improvementConsolidate quality-review findings into insights and recommendations to strengthen Performance Management practices, guidance, and enablement. Partner with Talent Management teams to share relevant insights and revealed gaps to feed into capability-building initiatives where requiredPromotionManage the end-to-end operational delivery of the promotions cycleCoordinate timelines, submissions, validations, stakeholder inputs and approvals with HRBPsManage communications, reminders, queries and follow-up with HRBPsMaintain promotion trackers and monitor completion, risks and exceptions throughout the cycleDevelop and maintain promotion reporting, trackers and analytical outputsConduct analysis and validation exercise of promotion submissions, outcomes and trends to support decision-making and ensure alignment with promotion frameworkPrepare data inputs and dashboards for promotion reviews and leadership discussionsProcess & Framework DevelopmentTranslate operational feedback, quality-review findings, and stakeholder insights into recommendations to enhance Performance Management and Promotion processes, governance, guidance, and stakeholder experienceBenchmark Performance Management and Promotion practices against market standards and leading organizations, recommending relevant improvements for considerationSupport the implementation and evaluation of approved process and framework enhancementsStakeholder ManagementPartner with HR Business Partners and key stakeholders to drive accountability, participation, and successful delivery of Performance Management and Promotions activitiesProvide stakeholders with timely updates, insights, and recommendations on cycle progress, risks, and areas requiring interventionCoordinate cross-functional dependencies with systems, analytics, communications, and other relevant teams to support effective cycle deliveryEscalate material risks, recurring issues, and delayed actions through the appropriate governance channelsCommunications, Enablement & EngagementSupport the planning and coordination of Performance Management events and engagement initiatives, including content development, vendor coordination, facilitation, and logisticsSupport team with delivering Performance Management training sessions, new-joiner sessions, workshops, and other enablement activities for PlayMakers and People LeadersDevelop innovative ideas and initiatives to strengthen stakeholder understanding, participation, and experience across the Performance Management lifecycleQualificationsBachelor's degree in Human Resources, Business Administration, Organizational Development, or a related fieldCIPD, SHRM, HRCI, or equivalent certification preferredExperience5-7 years of experience in Human ResourcesMinimum 2-3 years of experience in Performance Management, Promotion, Talent Management, or HR Analytics, or a related fieldExperience working with HRIS platforms such as SAP SuccessFactors or similar systemsTechnical CompetenciesPerformance and Promotion Frameworks, Policies & GuidelinesPerformance Quality Review & AssessmentPerformance Grievance ManagementPromotion Assessment & Validation (covering JD-based and skills-based evaluations)Reporting, Analytics & InsightsHR Systems & Performance PlatformsAI Prompt GenerationData Analysis & Advanced ExcelExecutive Presentation DevelopmentProcess Improvement & Continuous EnhancementBehavioral CompetenciesStakeholder PartnershipCommunication & InfluencingAnalytical ThinkingPresentation Innovation & CreativityProblem Solving & Sound JudgementPlanning & Execution ExcellenceContinuous Improvement MindsetAttention to Detail