Billing & Collection Specialist

Billing & Collection Specialist – Role Description & QualificationsRole DescriptionWe are seeking a detail-oriented and responsible Billing & Collection Specialist to manage billing activities, monitor outstanding payments, and ensure timely collection of accounts receivable. The successful candidate will play a key role in maintaining accurate financial records, improving cash flow, resolving billing discrepancies, and maintaining professional relationships with customers. This position requires strong organizational skills, financial accuracy, and effective communication to support the company's financial operations.

Key Responsibilities

Prepare, issue, and verify customer invoices, billing statements, credit notes, and other relevant financial documents.Monitor accounts receivable and follow up on outstanding invoices to ensure timely payment collection.Contact customers regarding overdue payments, clarify billing inquiries, and coordinate payment arrangements when necessary.Reconcile customer accounts and investigate discrepancies in invoices, payments, and account balances.Maintain accurate billing records, collection reports, customer payment histories, and supporting documentation.Coordinate with the Sales, Finance, and Customer Service teams to resolve billing disputes and payment issues.Monitor overdue accounts and prepare regular aging reports to identify collection risks and outstanding balances.Ensure billing and collection activities comply with company policies, financial procedures, and applicable regulations.Assist with month-end closing activities, accounts receivable reconciliation, and financial reporting.Recommend improvements to billing procedures, collection processes, and credit control practices to enhance operational efficiency.Maintain professional customer relationships while ensuring effective follow-up and timely resolution of payment matters.QualificationsDiploma or bachelor’s degree in Accounting, Finance, Business Administration, or a related field.Minimum 1–3 years of relevant experience in billing, accounts receivable, credit control, or debt collection.Fresh graduates with relevant qualifications and a willingness to learn are encouraged to apply.Good understanding of invoicing, payment processing, accounts receivable, and reconciliation procedures.Proficiency in Microsoft Excel and accounting software or ERP systems.Strong numerical, analytical, organizational, and problem-solving skills.Excellent communication, negotiation, and customer service abilities.High attention to detail and accuracy when handling financial records and confidential information.Ability to manage multiple accounts, prioritize tasks, and meet payment collection deadlines.Responsible, proactive, and able to work independently as well as collaboratively with cross-functional teams.