Business Operations Coordinator

Indie Delights Pvt Ltd is a frozen food manufacturing company based in Vadodara, Gujarat. We work across customer coordination, distribution, product development, packaging and labelling, and domestic and export business operations.We are looking for a proactive and organised Business Operations Coordinator who can independently manage day-to-day responsibilities, maintain accurate records, coordinate across departments and help improve the company's existing systems.This is not a routine data-entry or follow-up position. We are looking for someone who takes ownership, thinks logically, solves problems and ensures that assigned tasks reach completion without constant supervision.Key Responsibilities1. Business Operations and Task ManagementIndependently manage assigned tasks from initiation to completion.Maintain a central tracker of pending tasks, deadlines, responsible persons, follow-ups and closures.Coordinate with sales, production, dispatch, accounts, suppliers, designers and other external contacts.Identify delays, follow up proactively and escalate important issues with possible solutions.Prepare regular updates for management on completed work, pending actions and potential bottlenecks.2. Customer and Distributor CoordinationHandle customer enquiries regarding product availability, pricing, product information and distributor contacts.Coordinate with the sales team and distributors to provide accurate information.Maintain records of enquiries, customer complaints, resolutions and follow-up commitments.Collect monthly primary and secondary sales data from distributors and prepare consolidated reports.Analyse sales data by distributor, customer and product to support management decisions.3. Packaging, Labelling and DocumentationCoordinate with designers and printing vendors for product packaging, artwork, mono boxes, labels and stickers.Collect and organise approved ingredients, nutritional information, product specifications and other required labelling details.Coordinate packaging reviews and maintain proper records of artwork versions, approvals and revisions.Prepare product and master-carton stickers using production plans and packing sheets.Check documents and packaging information for completeness and accuracy, and flag discrepancies before printing or dispatch.Follow established compliance approval procedures; do not independently approve unverified regulatory information.4. Records and ReportingMaintain organised digital records for customers, distributors, sales reports, complaints, packaging files, product information and ongoing projects.Establish clear file-naming, version-control and record-keeping practices.Ensure recurring reports and submissions are completed within deadlines.Maintain reliable records so that important business information is accessible without depending on individual memory or scattered messages.5. Process ImprovementIdentify repetitive tasks, communication gaps, missing records and avoidable delays.Recommend practical improvements using Excel, standardised formats, checklists and trackers.Help document standard operating procedures for recurring activities.Take initiative to improve coordination, reporting accuracy and overall operational efficiency.Required Skills and QualificationsGraduate in any discipline.1–2 years of experience in business operations, sales coordination, administration, MIS, customer operations or a similar role.Good working knowledge of Microsoft Excel, Word, email and digital record management.Strong organisational skills and attention to detail.Clear written and verbal communication skills in English, Hindi and Gujarati as required for the role.Ability to prioritise multiple tasks, meet deadlines and follow through independently.Practical problem-solving skills and the confidence to make routine decisions within defined authority.Willingness to learn the company's products, systems and packaging compliance requirements.Experience in FMCG, food manufacturing, distribution, packaging or a small/medium-sized business will be an advantage.What We Expect From YouTake responsibility for outcomes, not just assigned activities.Follow up without waiting for reminders.Maintain accurate and updated records.Identify problems early and communicate them with possible solutions.Ask for clarification when necessary, but independently handle routine work.Suggest improvements rather than accepting inefficient processes.Maintain confidentiality and handle company information responsibly.What We OfferAn opportunity to work closely with management and understand multiple business functions.Meaningful responsibility and scope to improve business processes.A role in which initiative, reliability and performance are valued.Salary of ₹23,000–₹25,000 per month, based on demonstrated capability and experience.Selection ProcessShortlisted candidates will undergo a structured interview and a practical assessment involving Excel/data organisation, task prioritisation, problem-solving and process improvement.How to Apply: Send your résumé along with a brief description of a process you have independently managed or improved at your previous workplace.Please include your current salary, expected salary, notice period and availability to join.