Cafe Manager

Company Description DOSE UP DAILY is a residential society–based coffee shop dedicated to delivering a premium café experience at home. We focus on customer convenience, serving freshly brewed coffee with minimal food miles. Our commitment to quality ensures that every cup meets high taste and consistency standards. We prioritize the safety and well-being of our team while maintaining efficient, reliable service. Applicants will join a growing concept that brings café-quality products and hospitality directly to neighborhood communities.Role Description The Cafe Manager is responsible for overseeing daily café operations, including supervising staff, managing shifts, and ensuring a smooth customer experience. This full-time, on-site role in Mumbai includes monitoring food and beverage preparation, maintaining hygiene and safety standards, and managing inventory, ordering, and vendor relationships. The Cafe Manager will handle cash management and basic reporting, track sales performance, and implement initiatives to drive revenue and customer retention. The role also involves resolving customer concerns, coaching team members, coordinating schedules, and ensuring the café environment is welcoming, efficient, and aligned with DOSE UP DAILY’s service standards.Qualifications Strong customer service and communication skills, with the ability to interact effectively with customers and lead the café team.Good knowledge of food and beverage operations, including preparation standards, product quality, hygiene and food safety practices.Experience in sales, upselling, promotional activities and basic performance tracking to support revenue growth.Prior experience in café, coffee shop, QSR or hospitality management is highly preferred.Ability to independently manage day-to-day café operations and ensure smooth functioning of the outlet.Experience in staff scheduling, team supervision, training and performance management.Understanding of inventory control, stock monitoring, procurement, vendor coordination and cost management.Comfortable handling POS systems, billing, daily cash reconciliation and basic operational reporting.Ability to manage customer complaints, resolve service issues and maintain high customer satisfaction.Strong organisational and problem-solving skills, with the ability to multitask in a fast-paced environment.Ability to monitor sales performance, identify opportunities for improvement and implement initiatives to increase sales.High school diploma required; a diploma or degree in hospitality, business management or a related field is an advantage.Flexible to work rotational shifts, weekends and holidays as per business requirements.We are looking for a proactive and responsible Café Manager who can take ownership of daily operations, lead a team, deliver an excellent customer experience and contribute to the overall growth of Dose Up Daily.