Call Center Operator

Company Description etisalat CX Solutions focuses on creating digital interactions that strengthen customer relationships and drive measurable business results. The company combines a clear purpose with strategic thinking to help organizations bring their customer experience visions to life. Using a disciplined methodology, etisalat CX Solutions emphasizes precision, consistency, and outcomes that can be tracked and improved over time. By partnering with etisalat CX Solutions, businesses gain access to dedicated resources and expertise that transform customer journeys into exceptional experiences.Role Description The Call Center Operator is responsible for handling inbound and outbound customer calls, addressing inquiries, resolving issues, and providing accurate information about services and products. This full-time, on-site role is based in Ajman and involves following established scripts and procedures, documenting call details, and escalating complex cases to the appropriate teams when needed. The Call Center Operator will maintain high standards of professionalism, adhere to performance and quality metrics, and support continuous improvement of customer experience. The role also includes working collaboratively with colleagues and supervisors to meet daily targets and ensure consistent, courteous service.Qualifications Candidates should possess strong Customer Support and Customer Service skills, with a focus on empathy and problem-solving.Candidates should possess excellent Communication and Phone Etiquette skills to manage calls clearly and professionally.Candidates should possess knowledge of Contact Centers, including basic call handling procedures and use of call center systems.Candidates should possess good listening skills, attention to detail, and the ability to work in a fast-paced environment.Candidates should possess basic computer literacy, willingness to work in shifts, and a high school diploma or equivalent; previous call center experience is an advantage.