Call Center Representative

Call Center Representative

Location: Motor City, Dubai, UAEExperience: 1–2 YearsIndustry: Real Estate or related industryWorking Hours: Monday to Saturday 9am to 6;00 PMJob DescriptionWe are looking for a motivated and customer-focused Call Center Agent with 1–2 years of experience in Dubai, preferably within the real estate industry.The successful candidate will handle inbound and outbound calls, respond to customer inquiries, coordinate appointments, and ensure excellent customer service.Key Responsibilities* Handle incoming and outgoing customer calls professionally.* Respond to inquiries from prospective tenants, landlords, buyers, and property owners.* Follow up on property inquiries, leads, and customer requests.* Coordinate property viewings, appointments, and site visits.* Maintain accurate customer information and call records in the CRM system.* Escalate customer complaints and unresolved issues to the relevant departments.* Follow up with tenants and clients regarding maintenance requests and property-related concerns.* Support the sales, leasing, and property management teams.* Meet daily call-handling and customer service KPIs.Requirements* 1–2 years of call center experience in Dubai.* Previous experience in the real estate industry is preferred.* Excellent verbal communication and telephone etiquette.* Good command of English; additional languages are an advantage.* Familiarity with CRM systems and Microsoft Office.* Ability to handle customer complaints and high call volumes.* Professional, organized, and customer-oriented.* Must be currently based in the UAE.