Cargo Superintendent | PCTC | RORO Operations | Dubai

Job DescriptionWe are looking for an experienced Cargo Superintendent – PCTC / RoRo Operations to join a well-established maritime organisation based in Dubai, UAE. The ideal candidate should have relevant experience in PCTC (Pure Car and Truck Carrier), RoRo (Roll-on/Roll-off), or vehicle logistics operations, with practical knowledge of passenger car and high-and-heavy (H&H) cargo handling. The role involves supervising a portfolio of 6–7 vessels trading to and from the UAE, ensuring safe and efficient loading and discharge operations, accurate stowage planning, cargo quality control, and effective management of cargo claims. This is an excellent opportunity for a maritime professional with strong operational expertise and stakeholder management skills to contribute to high-quality vehicle shipping operations in the Middle East.Key ResponsibilitiesPrepare and review stowage plan calculations for passenger cars and high-and-heavy (H&H) cargoes, considering vessel particulars, stability, segregation requirements, and operational constraints.Supervise loading and discharge operations at UAE and other relevant ports, ensuring compliance with approved stowage plans, lashing standards, and operational procedures.Oversee cargo quality management, including loading and discharge ramp surveys, to assess cargo condition and identify potential damage at an early stage.Manage cargo quality-related claims by coordinating with customers, insurers, and relevant stakeholders.Collect and maintain supporting documentation, photographs, survey reports, and other records required for cargo claims and insurance purposes.Liaise with vessel masters, port agents, terminal operators, freight forwarders, and original equipment manufacturers (OEMs) to ensure smooth cargo operations.Coordinate with relevant stakeholders to resolve operational challenges and minimise delays during vessel calls.Monitor vessel performance related to cargo handling and identify opportunities to improve loading and discharge processes.Ensure compliance with cargo handling, stowage, lashing, and quality control standards across the assigned vessel portfolio.Maintain accurate records of cargo operations, ramp surveys, cargo damage, and claims for internal reporting and follow-up.Support the effective coordination of vehicle and high-and-heavy cargo movements across UAE ports and other relevant trading locations.Identify operational risks and implement appropriate measures to minimise cargo damage and improve service quality.Maintain effective communication with customers, insurers, vessel teams, and port stakeholders to facilitate timely resolution of cargo-related issues.Contribute to the continuous improvement of cargo supervision procedures, operational efficiency, and quality management practices.Key RequirementsRelevant experience in PCTC, RoRo, vehicle logistics, or finished-vehicle shipping operations.Practical knowledge of passenger car and high-and-heavy (H&H) cargo handling and transportation.Strong understanding of stowage planning, vessel stability considerations, cargo segregation, and lashing requirements.Experience conducting or supervising ramp surveys during vessel loading and discharge operations.Knowledge of cargo quality control, damage prevention, survey documentation, and cargo claims management.Ability to coordinate with customers, insurers, vessel masters, port agents, terminal operators, freight forwarders, and OEMs.Familiarity with UAE port operations and the wider GCC vehicle import and export market is an advantage.Understanding of cargo handling procedures and operational requirements for PCTC and RoRo vessels.Strong organisational skills, attention to detail, and the ability to manage multiple vessels and operational priorities.Excellent communication and stakeholder management skills, with the ability to handle cargo-related claims and operational issues effectively.Proficiency in written and spoken English.Knowledge of additional regional languages or languages used when communicating with Far East counterparties is an advantage.Ability to work under pressure during vessel calls, resolve operational challenges, and maintain high standards of safety and cargo quality.Strong analytical, problem-solving, and reporting skills, with a proactive approach to operational improvement.