Client Onboarding & Support Executive

AUCUR | HSR Layout, Bengaluru | Hybrid | Full-time CTC: ₹4 LPAAbout AUCURAUCUR automates rent collection for PG, hostel and co-living operators across India. We collect, track, reconcile, and settle rent straight into the owner’s bank account, with no chasing tenants, no manual follow-ups, and no missed payments. Alongside this, our B2B SaaS platform gives operators a full toolkit to manage properties, tenants and operations from one dashboard and mobile app.The RoleAfter our sales team closes a property owner, you take over. You verify them, connect them to automated rent collection, and get them live on the AUCUR platform. After go-live, you remain their main point of contact for support.What You’ll DoOnboarding & SetupTake handover of newly closed clients from the sales team and schedule onboarding within 48 hoursSet up the operator portal: properties, rooms/beds, tenants, rent cycles, staff accessRun live walkthroughs (in-person or video) of the dashboard and business app for owners and their staffTrack every account until go-live and flag delays earlyKYC & Due DiligenceCollect and verify owner and business KYC documents (PAN, Aadhaar, GST, bank details, property proofs)Run due diligence checks and maintain clean, audit-ready recordsEscalate mismatches or red flags to managementRent Collection & Payment Gateway OnboardingOnboard owners to our partner payment gateways, including document submission, account activation and settlement setupConfigure automated rent collection for each property and confirm that test transactions and settlements work end-to-endCoordinate with gateway partner teams until every account is fully liveClient SupportAct as the go-to contact for onboarded owners on calls, WhatsApp and emailResolve product, payment and settlement queries quickly, and log issues for the tech teamCollect feedback and feature requests from operators and share them with the product teamCheck in regularly to drive adoption and retentionWhat We’re Looking For1–3 years in client onboarding, customer support, client servicing or account management (SaaS or fintech preferred)Hands-on experience with KYC documentation or payment gateway onboarding is a strong plusClear communicator in English and Hindi; Kannada/Telugu/Tamil is a bonusComfortable explaining software and payments to non-technical business ownersOrganised, follows through, and can handle multiple accounts at onceWilling to visit properties in Bengaluru when neededWhat You Get₹4 LPA CTCHybrid work: office/field visits plus work from homeDirect exposure to the founder and every side of a growing fintech-SaaS businessRoom to grow into a Client Success or Operations lead role as we scale