Collections Agent

We have an exciting opportunity for a motivated Collections Agent to join our Finance team at U-Drive.Reporting to the Head of Finance, you will be responsible for managing a portfolio of customer accounts, negotiating sustainable repayment arrangements and supporting customers in resolving outstanding balances.The successful candidate will have a strong analytical and problem-solving mindset, excellent communication and negotiation skills, and the ability to manage their workload effectively in a fast-paced environment.If you are organised, confident communicating with customers and enjoy finding practical solutions, we would love to hear from you!About The RoleAs a Collections Agent, your key responsibilities will include:Handling a high volume of inbound and outbound calls with customers regarding outstanding paymentsNegotiating, implementing and monitoring appropriate repayment arrangementsProcessing customer payments accurately and efficientlyEngaging with customers via email, particularly where previous contact attempts have been unsuccessfulManaging a portfolio of customer accounts and ensuring agreed payment plans are maintainedMaintaining accurate and up-to-date records of customer interactions, payments and collection activity across our internal systemsWorking closely with the Litigation team to ensure customers understand the collections process and any next stepsDeveloping your knowledge of litigation procedures to support the preparation and submission of court cases, as well as responding to customer queries effectivelyRequirementsWe are looking for someone who is proactive, resilient and confident communicating with customers to achieve positive outcomes.You will ideally have:Previous experience in an inbound and outbound contact centre environmentExcellent written and verbal communication skillsStrong negotiation skills, with the ability to agree practical and sustainable repayment solutionsGood analytical and problem-solving abilitiesExcellent organisational and time management skills, with the ability to prioritise a busy workloadStrong IT skills, including confidence using Microsoft Office and accounting softwareA professional and customer-focused approach, with a keen eye for accuracy and detailBenefitsAbout U-DriveEstablished over 40 years ago, U-Drive is a family-owned and operated vehicle rental company supplying high-quality cars, light commercial vehicles (LCVs) and specialist vehicles across the UK.Our friendly team takes pride in working together to deliver outstanding service to our business customers and private hirers alike. We value teamwork, commitment and a shared passion for providing a great customer experience.Joining U-Drive means becoming part of a supportive team where your contribution matters and there are opportunities to develop your skills and knowledge.What We Can Offer YouWe believe in rewarding our people and supporting their development. Our benefits include:30 days' annual leave, inclusive of bank holidays, increasing with length of serviceU-Drive rental discounts, including exclusive discounts for friends and familyTraining and development opportunities, sponsored by the companyEmployee Discount Programme, offering savings at over 3,000 retailersEmployee Assistance Programme, in partnership with Health Assured, providing support and guidance when you need itEqual OpportunitiesU-Drive is committed to a policy of equal opportunity and welcomes applications from all suitably qualified candidates.Interested in joining U-Drive?If you have the skills, experience and enthusiasm to make a difference within our Finance team, we would love to hear from you.