Collections Representative

Debt Recovery Assistant Location: Shipley, BradfordHours: Full timeWe are seeking a motivated Debt Recovery Assistant to join a thriving and growing business based in Shipley, Bradford. This role offers an exciting opportunity for someone who enjoys problem-solving, thrives in a fast-paced environment, and wants to make a genuine difference by supporting customers with their financial commitments.As a Debt Recovery Assistant, the successful candidate will be responsible for managing overdue accounts and working closely with customers to agree fair and sustainable payment plans. The role involves negotiating solutions, liaising with internal departments, and providing sensitive support to vulnerable customers, all while ensuring debt recovery is handled professionally, ethically, and in line with company policies and legal requirements.

Key Responsibilities

Managing and resolving overdue customer accountsCommunicating with customers to agree suitable repayment arrangementsNegotiating outcomes that balance customer needs and business objectivesLiaising with internal teams to support account resolutionAllocating cash onto ledgers in an efficient mannerMaintaining accurate records and ensuring compliance with policies and regulationsCandidate Requirements:Excellent verbal and written communication skillsStrong listening skills with the ability to demonstrate empathy and understandingConfident negotiation and conflict resolution abilitiesExperience in credit control or debt recovery is desirable, but not essentialSelf-motivated, target-driven, and results-focused

Benefits

Competitive salary with performance-related bonusesGenerous holiday allowance including bank holidays, with the option to purchase additional leaveClear career progression and development opportunitiesCompany pension schemeApply Today!