Community Manager

Occupation DescriptionThe Community Management Manager will provide the highest quality of services to CED’s customers, to achieve maximum satisfaction levels and is responsible for performing regular site inspection to ensure the site condition is meeting the Company Standards.Job LocationSplit between El Sheikh Zayed and AlameinJob ScopeSupervise community management representatives.Submit all department logs and reports in timely manner and following the agreed-on protocols.Ensure that customers receive the quickest service possible.Assist representatives in handling disappointed customers.Determine a course of action to resolve customer problems.Interact with customers using phone, fax, email, the company website and in person.Ensure that customer service representatives follow all company policies and procedures when dealing with customers.Cascade management decisions to team members and ensuring their commitment to finalize the taskEscalate customer complaints to upper management when necessary.Maintain database of customers for follow up.Audit on all Projects to ensure clients are receiving the highest quality of services and that projects are well maintained meeting the company standardsEnsure a seamless process flow from the customer’s initial order to the delivery of products and services.Supervise team members to ensure all violations are well addressed and following the policy and proceduresReview customer evaluations in regards to service representatives’ work and looks for areas that need improvement.Train representatives on new equipment, software, product and service offerings as well as special sales and promotions.Education and Most Common Work Experience RequestedBachelor’s Degree in Business or a related field.10+ years of experience, with a minimum of 5 years in community management