Conflict Navigator

The Conflict Intervention Service is supported by grant funding from the Mayor’s Office on Housing and Community Development of the City and County of San Francisco and uses the spectrum of conflict resolution supports and mediation to resolve conflict that causes housing destabilization and eviction. CIS works as a neutral service provider to support both housing providers and residents in affordable and supportive public housing and landlords and tenants in privately owned dwellings. CIS also provides education on navigating the landlord-tenant and/or resident community relationships to de-escalate and resolve conflict, allowing for better communication and support to harmonize housing relationships. CIS employs both attorney-mediator and non-attorney mediators, as well as conflict navigators, and works with a roster of qualified mediators who otherwise serve the program as independent contractors, as needed. CIS also has resources for language interpretation and social worker support, as needed.The role of the CIS Conflict Navigator is to communicate professionally and compassionately with anyone seeking help from CIS and with anyone involved in the dispute, assist with initial case development, provide social service-style support, appropriate agency referrals as needs present and perform aftercare follow up in resolved cases to help support and stabilize mediated agreements. The CIS Conflict Navigator may also assist with the scheduling of participants and acquisition of appropriate language interpretation if needed.The CIS Conflict Navigator will also assist with incoming inquiries to the CIS Helpline and email inquiries. Record keeping and case synopsis or narratives are also part of the work.ESSENTIAL JOB FUNCTIONSTo the extent possible, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.The duties and responsibilities commensurate with the role of the CIS Conflict Navigator include, but are not limited to, any combination of the following tasks:Conduct initial case development to understand the disputant’s situation in response to dispute resolution inquiries received through the CIS Helpline and CIS emailOutreach to the other side of the dispute, including those who may have knowledge of the situation, such as housing case managers, property managers, social workers, etc., when appropriateClarify issues, concerns, needs, and interests of all parties involvedComplete City and County income verification forms for residents and tenants who qualify for free or reduced-fee servicesConfer with CIS mediator staff on case development inquiriesPrepare written summaries of dispute resolution inquiriesProvide referrals to legal assistance and social service supports, when appropriateAttend mediations as support to the participants and the mediatorPerform aftercare check-ins with participants, post mediationAssist with scheduling meetings and facilitation and/or mediationAssist with in person visits to promote CIS and appearances at public eventsSupport outreach of the CIS programWORKING CONDITIONSWork is performed in an open area workstation at BASF’s office located in downtown San Francisco, during normal business hours, which are Monday through Friday, from 9:00am to 5:00pm, or 35 hours/week. On occasion, meetings before or after hours may occur in which case work hours will be adjusted accordingly; work may also include attending CIS presentations or providing support to mediations, outside the office.EDUCATIONCompletion of college degreeAt least 20 hours of mediation training and/or equivalent experienceEXPERIENCEExperience working with both landlords and tenantsFamiliarity with housing conflicts and rules, especially in the affordable housing arenaFamiliarity with mental and behavioral health conditionsFamiliarity with social service work and/or landlord-tenant counseling in housingExperience working with diverse populationsFamiliarity with the arena of landlord-tenant transactions, such as housing conditions and lease compliance, a plusFamiliarity with project management software as well as and Google forms, docs, surveys, etc., a plusBilingual in Spanish, Arabic, Chinese, or Tagalog preferredPREREQUISITE SKILLS AND REQUIREMENTSCharacter SkillsPossesses creative thinking capabilitiesPossesses keen judgment, reasoning and analytical abilitiesPossesses ability to adhere to confidentialityPossesses ability to be professional, mature, flexible, and demonstrate a good sense of humorPossesses ability to work independently and resourceful with high ethical standardsPossesses ability to maintain positive relations with people and institutionsCommunication and Interpersonal SkillsAbility to concisely communicate, write and speak effectively and cogentlyAbility to communicate in person, on the telephone, and in writing in a clear and courteous mannerAbility to demonstrate excellent interpersonal skills (professional and diplomatic interactions)Ability to demonstrate excellent customer and client service/relationship management skills (be pleasant, tactful and diplomatic)Judgment and Comprehension SkillsAbility to exercise good judgmentAbility to write distilled narrative summariesAbility to think critically and creativelyAbility to exercise good judgment in implementing and applying CIS protocols appropriatelyOrganizational SkillsAbility to multi-task and independently prioritize with high attention to detailAbility to simultaneously manage multiple componentsAbility to rapidly adapt to changing prioritiesAbility to demonstrate excellent organization of detail and timelinesAbility to maintain clearly organized intake and referral case tracking records and communicationsAbility to organize and prioritize essential information and data points for reporting on the projectTechnical SkillsAbility to synthesize case information and capture reporting goalsAbility to maintain accurate recordsStrong proficiency in MS Office (Word, Excel, Outlook, PowerPoint)Working with PopulationsAbility to work via phone, online and in-person, with clients, BASF staff, volunteers, and partners in a professional, amicable and team-oriented mannerEqual Opportunity Employer: BASF is an Equal Opportunity Employer. We conduct all employment-related activities without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation or any other classification protected by applicable Local, State or Federal employment discrimination laws.