CRM Executive

We are seeking a dynamic and detail-oriented CRM Executive to join our Real Estate Team in Dubai. This role is critical in managing and enhancing customer relationships, ensuring seamless communication, and supporting our business growth in the real estate, construction, and consultancy sectors.

Responsibilities

• Manage and maintain the CRM system to ensure accurate and up-to-date client information. - Develop and implement CRM strategies to improve customer engagement and retention. - Coordinate with sales, marketing, and customer service teams to ensure consistent communication and follow-ups. - Analyze customer data to identify trends, opportunities, and areas for improvement. - Prepare reports on CRM activities, customer insights, and campaign effectiveness. - Assist in organizing events, promotions, and campaigns related to client engagement. - Provide training and support to team members on CRM best practices and tools. - Ensure compliance with data protection regulations and company policies related to customer information. - Bachelor’s degree in Business Administration, or a related field. - Proven experience in CRM management, preferably in real estate, construction, or consultancy. - Strong knowledge of CRM software and data management. - Excellent communication and interpersonal skills. - Analytical mindset with the ability to interpret customer data and insights. - Detail-oriented with strong organizational and multitasking abilities. - Ability to work collaboratively in a fast-paced environment. - Fluency in English is required; knowledge of Arabic is a plus.