CRM Officer

CRM Officer | Dubai, UAE | On-siteUniestate Properties LLC is seeking a proactive and results-driven CRM Officer to manage a dedicated customer portfolio and oversee end-to-end client communications through every stage of the ownership journey. The role ensures efficient resolution of customer inquiries and escalations, smooth coordination of real estate documentation and handovers, diligent follow-up on collections, and seamless cross-departmental collaboration. This position requires strong organizational skills, expertise in CRM platforms such as Salesforce, familiarity with AI-driven workflow tools, and the ability to maintain high service standards in a fast-paced real estate environment.Who We are?Uniestate Properties is a leading real estate developer in the UAE with over 30 years of experience in delivering quality residential, commercial, and mixed-use developments. With a strong commitment to innovation, customer satisfaction, and excellence, we continue to create communities and investment opportunities that contribute to the growth of the UAE's real estate sector.Why Join Us?At Uniestate Properties, you will be part of a well-established real estate developer with over 30 years of excellence in the UAE market. We offer a collaborative and performance-driven environment where talented professionals are empowered to grow, innovate, and contribute to landmark developments. Joining our team means being part of a company that values ambition, rewards success, and provides opportunities to build a meaningful and long-term career in real estate.Your RoleAs a CRM Officer, you will:Manage an assigned portfolio of customers and handle inquiries, requests, complaints, and escalations through to resolution.Maintain regular communication with customers and ensure timely follow-ups.Manage multiple cases simultaneously while maintaining accurate records and meeting deadlines.Follow up on upcoming and overdue payments and coordinate payment arrangements.Review Statements of Account (SOA), payment plans, receipts, and payment-related queries.Coordinate with the Finance team to resolve outstanding payment issues.Coordinate Sales and Purchase Agreements (SPA), addendums, Oqood registration, No Objection Certificates (NOC), and other customer documentation.Support resale transactions, mortgage-related requests, and early settlement processes.Liaise with Registration and other relevant teams to ensure timely processing of customer requests.Coordinate snagging, handover readiness, key collection, and utilities activation.Support service charge-related queries and coordinate with Community Management.Work closely with Finance, Registration, Projects, Community Management, and other internal stakeholders to resolve customer cases efficiently.Maintain accurate customer records and case updates using CRM platforms such as Salesforce or equivalent.Use AI tools and structured tracking methods to improve follow-up, reporting, and workflow efficiency.Monitor pending cases, escalations, and outstanding actions to ensure timely resolution.What We're Looking ForExperience2–4 years of experience in UAE real estate, preferably in a developer-side CRM, post-sales, or client relations role.Strong practical knowledge of post-sales operations within the UAE property development sector.Experience handling collections, payment plans, SOAs, SPAs, Oqood, NOCs, resale transactions, mortgages, and property handovers.Proficiency in CRM platforms such as Salesforce or equivalent.Strong written and verbal English communication skills.Good working knowledge of AI tools and customer case-tracking processes.Excellent organizational, coordination, and problem-solving skills.Ability to manage a high volume of customer inquiries, follow-ups, and escalations independently.A professional, customer-focused approach with strong accountability and attention to detail.SkillsExcellent organizational, planning, and time-management skills. Strong written and verbal communication skills. Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook). Ability to handle confidential information with discretion. Proactive, detail-oriented, and able to manage multiple tasks simultaneously. Strong interpersonal skills and ability to work with cross-functional teams. Preferred

• Bachelor's degree or equivalent in Business Administration or a related field is required.What We OfferOpportunity to contribute to some of the UAE's most iconic projects.Structured career development and learning opportunities.Collaborative and inclusive work environment.Competitive salary and benefits package.Ready to Build Your Future with Uniestate Properties?If you’re inspired by what you’ve read and believe you’re the right fit, we’d love to hear from you.Apply today and be part of something excellent!Please note we encourage you to apply as soon as possible, as this advert may close once, we’ve found the right candidate. Although we can’t respond to every application, we want to thank you for taking the time to apply and for considering a future with us.