Customer Onboarding Analyst

Transguard Workforce Solutions is the UAE’s leading provider of unique and innovative HR solutions. With a decade of experience in the region and a team that possesses extensive knowledge of the market, we provide a fully integrated HR solution.We are currently recruiting a Customer Onboarding Analyst for our Banking client based in Dubai, UAE.Job Purpose:The Customer Onboarding Analyst is responsible for supporting the end-to-end onboarding and maintenance of micro and small business customers by conducting first-line due diligence and customer verification activities. The role focuses on KYC (Know Your Customer), CDD (Customer Due Diligence), KYB (Know Your Business), account maintenance, and ongoing due diligence processes to ensure regulatory compliance, operational accuracy, and a seamless customer experience.The successful candidate will review customer documentation, perform onboarding checks, maintain accurate records, support periodic reviews, and collaborate with internal stakeholders to ensure onboarding cases are processed efficiently within agreed service levels.

Job Responsibilities

Perform first level KYC, CDD, KYB, and Periodic Review (PRR) checks for new customer onboarding and existing customer reviews.Review and validate customer documentation to ensure completeness, accuracy, and compliance with regulatory and internal requirements.Conduct data verification, case reviews, and system updates across onboarding and account maintenance platforms.Follow up with customers to obtain missing, incomplete, or additional documentation required for onboarding and account maintenance activities.Process customer account maintenance requests, ensuring all updates are accurately recorded and supported by appropriate documentation.Maintain accurate, complete, and audit-ready customer records within CRM and onboarding systems.Monitor and manage assigned workflow queues while ensuring adherence to defined service level agreements (SLAs) and operational targets.Support ongoing due diligence activities, including periodic reviews, enhanced due diligence (EDD) data gathering, and customer profile updates.Escalate documentation discrepancies, potential compliance concerns, or operational risks to the relevant reviewer or specialist for further assessment.Collaborate with Compliance, Fraud Risk, Technology, and Customer Support teams to resolve onboarding and maintenance-related queries.Contribute to operational reporting, management information (MI), and data analysis required for process monitoring and continuous improvement.Ensure all activities are performed in accordance with regulatory guidelines, internal policies, and risk management frameworks.

Job Requirements

Bachelor's degree in Business Administration, Finance, Banking, Operations, or a related field.2-5 years of experience in Financial Crime Operations, KYC, CDD, KYB, Client Onboarding, , Compliance Operations, or other first-line risk and control functions.Experience working within banking, fintech, financial services, or digital onboarding environments is highly preferred.Good understanding of customer onboarding processes, regulatory requirements, AML/KYC principles, and due diligence frameworks.Familiarity with CRM systems, onboarding platforms, workflow management tools, and Microsoft Office applications.Strong attention to detail with the ability to identify discrepancies and validate documentation accurately.Excellent analytical, problem-solving, and organizational skills.Effective verbal and written communication skills with a customer-focused approach.Ability to manage multiple priorities and perform effectively in a fast-paced, high-volume operational environment.Demonstrated ability to work collaboratively with cross-functional teams while maintaining high standards of compliance and service delivery.