Customer Relationship Officer - Priority Banking (UAE Nationals Only)

To comply with country regulations, we are looking for UAE talent to fill this role.Job Responsibility:The primary purpose of this job is :Provide end to end customer service to Priority Banking customers as per bank TAT’sAssist the Relationship Managers to whom he/she is tagged by taking ownership of all servicing (queries, requests, complaints, application processing, etc.) related requirements of the customers under the RM’s portfolio. Along with supporting processing customer applications/ system requests etc.Ensure customers visiting the Priority Centers are serviced on priority with their requests/complaintsAddress customer complaints & provide First Contact Resolution where ever possibleEnsure end to end follow up till the customer complaint is resolved and escalate when necessaryFollow-up with customer post complaint resolution ensuring customer experienceAdherence to applicable policies & procedures to safeguard bank’s interestsReport discrepancies to managementEnsure cross sell to each Priority Banking customer and ensure no Priority Banking customers have less than 5 products with the bankJob Skills & Qualifications:High School or Bachelor degreeRelevant experience in customer service roles