Customer Service Agent

Customer Service Agent will deliver a positive, customer-first experience by handling customer enquiries efficiently, resolving concerns professionally, and providing accurate information about flyadeal products, services, policies, and procedures.Key ResponsibilitiesHandle inbound customer calls efficiently and professionally.Provide clear and accurate information about flyadeal products, services, policies, and procedures while supporting customer needs.Meet assigned productivity and customer care targets.Resolve customer enquiries and complaints and escalate complex issues when required.Maintain up-to-date knowledge of flyadeal products, systems, services, and marketing campaigns.Ensure accurate and timely data entry across relevant systems.Support Team Leaders with flight disruption activities, queue management, and cancelled flight processing.Monitor customer feedback and escalate recurring service or operational issues.Work with internal teams to resolve complaints and improve the overall customer journey.RequirementsHigh school certificate, Diploma, or bachelor’s degree.Good communication and interpersonal skills.Customer-focused and solution-oriented approach.Ability to handle customer concerns professionally in a fast-paced environment.Good computer and data-entry skills.Ability to work effectively as part of a team.