Customer Service Executive.

Company DescriptionFounded in 1982, Aramex is a global leader in logistics and transportation, offering innovative services to businesses and consumers. With operations in 600+ cities across 70 countries, Aramex employs over 16,000 professionals. Sustainability is at the core of their vision, with a focus on making a positive impact on the communities they serve.Job Summary:As a Customer Service Representative, you will be responsible for providing real-time support to our customers. You will address inquiries, resolve issues, and ensure a positive customer experience. The ideal candidate will have excellent written communication skills, a passion for helping others, and the ability to thrive in a fast-paced environment.This is a full-time, on-site Customer Service Representative role located in Colombo at Aramex.Key responsibilities:Provide prompt, accurate, and professional responses to customer inquiries. Handle and resolve customer complaints courteously and efficiently.Maintain a high level of customer satisfaction by ensuring all queries are resolved quickly and effectively.Document and track customer issues using our internal systems.Collaborate with team members and other departments to provide comprehensive support to customers.Key requirements:Proven experience in a customer service role or similar role will be a definite advantage.Excellent written communication skills in English with impeccable grammar, strong typing skills with speed and accuracy.Possess sound computer literacy.Strong problem-solving skills and attention to detail.Empathetic and patient demeanor with a customer-centric approach.Ability to work independently and as part of a team.The role requires the ability to work for the 24/7 work schedule on roster basis.An attractive remuneration package is on offer for the selected candidate along with career growth, international level trainings and other fringe benefits.