Customer Service Manager

Global-c designs sustainable meal service solutions and comfort items for the world’s airlines. As the leading creative company in the onboard products sector, we create the products that form our customers’ ambitions.Our organization is growing to meet business needs, and we’re looking for a Customer Service Manager to join our operations team in Thailand. Your responsibilities will include:Act as a liaison between customers, the Global-c team and business partners/suppliers around the world.Lead daily order processing and supply chain tasks including issuing PO's, arranging shipments, posting invoices, and following up payments.Ensure fulfillment of customer orders on-time, by working with the Global-c team, suppliers and logistics partners.Manage and update data accuracy in our ERP system -- Microsoft Dynamics Business CentralAssist with customer complaint resolution and service recovery.We’re looking for an experienced, independent professional, who’s comfortable working in an international team of like-minded people. You’re organized, methodical and a strong communicator. Furthermore you’ll bring:A Bachelor’s or Master’s degree.At least ten years of experience in b2b order processing, supply chain management and/or logistics. You should understand logistics supporting international commerce.Experience with ERP systems.Working knowledge of ISO 9001 and FSC would be a plus.Leadership experience with potential to grow further.Excellent written and verbal English.Ability to plan for and keep track of multiple projects and deadlines, ability to multi-task and prioritize work.We offer a very competitive salary and benefits, a great environment and interesting work for the right candidate.