Customer Service Representative

Customer Service Representative | Cybersecurity VendorSalary up to SAR 12,000RiyadhI am currently partnered with a global cybersecurity client who is rapidly expanding and looking for a strong customer service representative based in Riyadh.This is a great opportunity for someone with a strong customer service background who enjoys working in a fast-paced, technology-focused environment and is comfortable managing both customers and operational processes.

Responsibilities

You’ll be responsible for delivering a high level of customer service while supporting day-to-day operational activities, including:Managing and monitoring customer tickets through a service management platformFollowing up on escalated tickets and ensuring timely resolutionPreparing and sharing regular service reportsConducting customer and attendee courtesy callsReviewing registrations and preparing registration reportsSupporting customer/student access and resolving issuesFollowing up with unpaid registrations where requiredCoordinating with internal Business Development teams on customer requestsPreparing and distributing joining instructionsPreparing attendance records for events and programmesMonitoring customer satisfaction and escalating issues where appropriateSupporting the development and improvement of customer service processesHelping categorise recurring issues and improve internal feedback processesIMPORTANT: The role involves regular interaction with customers, internal teams, service providers and other stakeholders, so strong communication and organisation skills are essential.

Requirements

2-4 years' experience in a customer service role (Phone/office based customer service)Experience within the technology industryStrong understanding of customer service processes and operationsExcellent communication and stakeholder management skillsComfortable managing escalations and working in a fast-paced environmentStrong organisational skills and attention to detailA Bachelor's degree in Business Administration or Computer Science is requiredSystems: Odoo – advanced user, Salesforce – intermediate user, Microsoft Office – advanced userSaudi National