Customer Service Specialist

Docsity is a leading online platform that empowers millions of students worldwide by providing a collaborative space for sharing and accessing study materials. We are expanding our offerings to include innovative AI-powered tools that enhance the learning experience. We are committed to developing cutting-edge solutions that help students achieve their academic goals.🎯 About this role:Working alongside the Customer Service team, and in close contact with the Discovery, Product Development and Marketing departments, as Customer Service Specialist you will:Support users via chat and email, answering their questions, solving issues and helping them get the most out of the Docsity platform;Manage requests through our ticketing system, monitoring ticket status and making sure every request is handled promptly;Help moderate user-generated content to keep it in line with our community guidelines;Keep the website clean, accurate and reliable;Collect and report user feedback, turning it into concrete suggestions for platform improvements;Contribute to research and discovery activities (user insights, content and market analysis) together with the Discovery team.🏆 Ideal Candidate:Recent graduate or current university student, curious and quick to learn;Some first-hand experience in customer support, even short or part-time, with a basic understanding of how support works;Comfortable using AI tools (e.g. ChatGPT, Claude, Gemini) in your daily life or studies, and eager to apply them at work;Strong written communication skills;Proficiency in Italian (C1+), English (B2+) and Spanish (B2+);Proactive attitude and willingness to take on tasks beyond support.💬 What next?We’ll review your application and, if your profile matches what we’re looking for, we’ll contact you for a preliminary interview;If it’s a good fit, you’ll be invited to meet the team and visit our offices!✨ What’s in it for you?CCNL Metalmeccanico level D1One-year part-time fixed-term contract (30h/week), compatible with your studies;Hybrid work model: 2 days of smart working per week, with the rest in our Turin officeHands-on experience in a fast-growing edtech company, with room to grow beyond customer service.