Customer Success Manager

We’re working with a market leading global eCommerce SaaS platform that powers international growth for some of the world’s most recognisable brands.Following continued expansion across its UK Customer Success team, the business is making multiple hires across Enterprise, Key Accounts and Senior Strategic Customer Success. These roles will manage key international accounts and are based in central London three days per week.What you’ll be doing:Own relationships with enterprise clients, acting as a trusted adviserManage complex international accounts across multiple marketsDrive retention, growth and expansion through upsell and cross-sell opportunitiesLead QBRs and use performance data to identify risks and growth opportunitiesManage competing priorities, escalations and account action plansPartner closely with Product, Commercial and Operations teams to deliver client outcomesBuild relationships with senior and executive level stakeholdersWhat they’re looking forExperience managing accounts within SaaS, eCommerce, payments, logistics or a related technology environmentA proven record of driving account growth, renewals, retention and other commercial outcomesStrong operational account management skills, including prioritisation, escalation management and cross-functional deliveryConfidence using data to analyse account performance, shape recommendations and demonstrate ROIStrong stakeholder-management skills, with experience engaging senior decision-makersFor the Senior Strategic roles, experience owning and growing complex global enterprise accountsFluent English across all roles, or another European language would be extremely beneficial for specific openingsAn existing right to work in the UK, as sponsorship is not availableWhy this role?Work at the forefront of global eCommerce and cross-border growthJoin a growing, international tech businessPartner with household-name brands across multiple marketsTake ownership of commercially significant client relationshipsOpportunities across several levels, matched to your experienceCompetitive package including base salary, bonus and RSUsApply to discuss which opportunity best fits your experience