Customer Success Manager

Job DescriptionAs Customer Success Manager, you will help maximize the long-term value of their technology subscriptions. You will lead onboarding, adoption, account performance, renewals, and growth while serving as the customer’s trusted partner throughout the relationship.Lead the end-to-end transition from sales to customer success, including kickoff, success criteria, implementation coordination, and deployment readiness.Lead and initiate quarterly business reviews that demonstrate service value, assess risk and compliance priorities, and align stakeholders on upcoming goals and actions.Monitor license usage, product adoption, and feature utilization; identify underused capabilities and recommend actions that help customers realize greater value.Manage the renewal pipeline before contract expiration, coordinating with product managers and sales on customer readiness, pricing, and renewal strategy.Monitor customer engagement, identify early warning signs, and lead structured recovery plans for customers at risk of dissatisfaction or non-renewal.EducationCandidate must possess at least a Bachelor’s Degree in Marketing, Business, Management, or any other business-related field.Experience and CompetencyAt least 4 years of experience in customer success management or customer engagementProactive and has strong communication skillsAttention to detail and accuracyExperience in using CRM tools and handling contractsOther BenefitsFinancial Freedom Plan – Upon hiringSick Leave and Vacation Leave - Upon regularizationAnnual HMO coverage - Upon regularizationCommunication Plan – Upon hiring