Delivery Leader - Salesforce

Job Title: Salesforce Delivery LeaderSkills: Salesforce Delivery Leadership, Salesforce Practice Management, P&L Management, Large-Scale Delivery, Global Delivery, Digital Transformation, Managed Services, Salesforce Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, Agentforce, MuleSoft, Delivery Excellence, Customer Success, Large Deal Solutioning, Workforce ManagementExperience: 18+ years

Location: Greater NoidaRole Overview:Coforge is seeking to appoint a Salesforce Delivery Leader to lead end-to-end delivery, operational excellence and growth across our Salesforce portfolio This is a high-impact leadership role requiring deep Salesforce ecosystem expertise, strong P&L ownership and experience leading large-scale global delivery organizationsThe role will lead a 700+ member Salesforce organization with accountability for a sizeable multi-million-dollar P&L, bringing together delivery excellence, customer success, commercial performance, capability building and people leadershipThis is an opportunity to shape and scale Coforge’s Salesforce delivery organization, strengthen strategic customer relationships and build differentiated capabilities across Salesforce transformation, implementation and managed services

Key Responsibilities

Lead a global organization of 700+ Salesforce professionals across implementation, transformation, managed services and supportOwn and manage a sizeable multi-million-dollar P&L with accountability for revenue growth, profitability, delivery excellence, customer satisfaction and operational performanceDrive delivery excellence across complex Salesforce programs ensuring strong governance across quality, timelines, budgets, risks and customer outcomesServe as the executive escalation point for strategic customers and internal stakeholders across critical delivery and service mattersOwn workforce planning, utilization, capacity management, hiring, performance management and succession planning across the Salesforce delivery organizationDrive business planning, forecasting, budgeting, revenue management and margin optimization while balancing growth and customer successPartner closely with Sales, Account Management, Consulting, Salesforce Solutions and Practice leaders to drive growth and expansion across strategic accountsSupport large deals, strategic pursuits, RFPs, solutioning, estimation and delivery planning for complex Salesforce transformation programsBuild and scale Salesforce competencies through certifications, leadership development, reusable assets, accelerators, frameworks and delivery best practicesDrive delivery assurance and execution planning across large transformational engagements and global multi-shore programsFoster innovation across Salesforce Data Cloud, Agentforce, AI, MuleSoft and emerging Salesforce capabilitiesIdeal Candidate Profile:18+ years of experience in IT Services with significant leadership experience across enterprise applications, digital transformation and consultingMinimum 3+ years as a Delivery Head or Practice Head leading a large-scale Salesforce delivery organizationProven experience leading organizations of 500+ professionals with strong people, delivery and operational leadershipDemonstrated experience owning and managing a USD 50M+ P&L with accountability for revenue, margins and business performanceDeep expertise across Salesforce consulting, implementation, transformation and managed servicesStrong exposure to Salesforce Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, Agentforce and MuleSoftProven experience managing global and multi-shore delivery teams across geographiesStrong track record in strategic account management, customer relationship management and delivery-led business growthExperience supporting large deal pursuits, solutioning, estimation, transition and delivery assuranceStrong business and commercial acumen with the ability to balance growth, profitability, delivery excellence and customer successExecutive presence with the ability to engage C-level stakeholders and lead high-value strategic customer relationshipsSalesforce certifications preferred with PMP or equivalent project management certification considered an advantageCoforge is an equal opportunity employer committed to diversity and inclusion