Digital Learning Specialist
Simmons & Simmons · Hong Kong, Hong Kong SAR
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The role helps people build the skills and confidence to get the most from the firm's digital tools, supports APAC new joiners with technology induction, contributes to wider adoption activity, and provides hands-on technical support.Time allocation: Approximately 70% learning design and delivery (including stakeholder engagement), 20% adoption support and 10% technical support (rising around project go-lives). Occasional calls with the London-based team outside core Hong Kong hours.Reports to: Global Digital Adoption Manager (London) / Head of IT & Facilities, AsiaMain duties and responsibilities:Learning Design & Delivery:
- Identify learning needs through training needs analysis, feedback and project requirements, and design learning that targets them.
- Create and maintain learning materials, such as quick reference guides, videos and eLearning, and develop role-based learning paths (e.g. for fee earners, secretaries and business services teams) to build skills over time.
- Design and deliver AI training (e.g. Microsoft 365 Copilot and the firm's AI tools), helping colleagues use AI safely, responsibly and effectively.
- Deliver virtual training across APAC time zones, adapting content for local practices and terminology.
- Support technology projects by designing and delivering learning content, adapting existing content for regional requirements, and delivering in-person training across APAC offices (occasional travel required).
- Deliver technology induction training to APAC new joiners.
- Administer courses, learning paths and enrolments in Workday Learning, and keep the APAC training calendar up to date.
- Evaluate how effective training is, using completion data, feedback and follow-up, and act on the findings to improve content.
- Contribute to competency mapping aligned with the LTC4 legal technology competency framework, and support colleagues to complete LTC4 learning plans and certification.
- Stay up to date with legal tech and AI trends to keep training content relevant.
- Champion a culture of continuous learning and build enthusiasm for new technologies.Adoption Support:
- Work with the APAC Technology Champions network to encourage adoption of new and existing tools.
- Contribute learning content to adoption communications, such as newsletters, intranet pages and launch messaging.
- Help deliver structured, workflow-led AI adoption programmes with APAC teams, including discovery sessions, hands-on coaching, supporting AI Champions, and capturing practical use cases and before-and-after usage results.Engagement with Stakeholders:
- Work with legal and business services teams to understand how they use technology, their challenges and their learning needs.
- Gather feedback, usage data and support trends to identify skills gaps, and share insights with the global Digital Adoption team.Technical Support:
- Provide first-line, desk-side and floor-walking support for users in the Hong Kong office, especially around go-lives and new joiner inductions.
- Troubleshoot common application issues (e.g. Microsoft 365, iManage, Intapp Time) and escalate more complex issues to the IT Service Desk.
- Spot recurring support issues and turn them into training or guidance to reduce repeat requests.
- Support regional IT projects and system upgrades across APAC offices, focusing on user readiness, go-live support and floor-walking, working closely with the Head of IT & Facilities, Asia.Key relationships:
- Global Digital Adoption team
- APAC office managers / practice support
- Legal and Business Services teams
- IT Service Desk
- HR onboarding teams
- Technology Champions
- Regional IT colleagues
- Transformation and Legal Engineering teams
- Learning & DevelopmentPerson specification:Essential qualifications / skills / experience
- Three or more years’ experience in technology training, learning design or digital learning, ideally in a professional services or legal environment.
- Experience creating engaging learning content and delivering training across multiple formats.
- Understanding of instructional design principles and adult learning.
- Excellent communication and interpersonal skills, with the confidence to present to large groups and senior audiences, both virtually and in person.
- Fluent business English and Cantonese, written and spoken. Conversational Mandarin.
- Familiarity with technology such as Microsoft 365, Copilot and generative AI tools, document management systems (e.g. iManage) and time recording software (e.g. Intapp Time).
- Experience administering a learning management system (e.g. Workday Learning), including courses, learning paths and enrolments.
- Able to quickly self-learn and adapt to new technologies and applications.
- Able to work effectively as part of an inclusive and fast-paced team.
- Strong time management and organisational skills; ability to multitask and work independently in a regional role, with support from a global team.
- A passion for technology and its potential to transform legal processes and client experiences.Desirable
- Understanding of legal workflows and the application of digital tools in legal practice.
- Experience of driving behaviour change or measuring adoption.
- LTC4 or a similar legal technology certification.What success looks like: Colleagues across our APAC offices feel confident using the firm's digital and AI tools, adoption of those tools grows, and new joiners are productive with our technology from day one.Firm introduction:Simmons & Simmons is a leading international law firm with over 1,600 professionals across Europe, the Middle East and Asia. We deliver commercially focused legal advice to top-tier clients, including major financial institutions and many FTSE 100 and Fortune Global 500 companies.We believe our strength lies in our people and are committed to building diverse, high-performing teams that understand local markets and global business needs. Our firm is structured around key sectors – Asset Management & Investment Funds, Financial Institutions, Healthcare & Life Sciences, TMT, and Energy & Infrastructure, supported by core practice areas such as corporate, dispute resolution, financial markets, and more.Our business services teams play a vital role in supporting our global operations and driving innovation in how we deliver value to clients.Learn more at www.simmons-simmons.com.Equal opportunities:We are committed to promoting equality and diversity in the firm and to equal opportunities in employment.We believe in equality of opportunity regardless of race or racial group (including colour, nationality, ethnicity, national origins), religion or belief, age, disability, sexual orientation, sex, gender re-assignment and gender identity, marriage and civil partnership, and pregnancy, maternity and paternity. This also includes any incidents of perceptive or associative discrimination and harassment.At Simmons & Simmons we seek to attract and retain talented people from a diverse range of backgrounds and cultures, to create an exciting and rewarding place to work. We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us, should this be something you are interested in.Background screening:All recruits of Simmons & Simmons will be required to go through our background screening process. Depending on the position you apply for this may include a Disclosure & Barring Service (DBS) certificate. We undertake not to discriminate unfairly against any subject of a DBS certificate on the basis of a conviction or other information revealed. The firm’s policy on the recruitment of ex-offenders is available on request.