Digital Performance Manager

Manager of Digital Performance

Location: UAEIndustry: Financial Services / Digital TransformationThe RoleWe are looking for a Manager of Digital Performance to join a leading financial services organisation and drive improvements across its digital strategy and performance.

This role will focus on using data, market insights and commercial analysis to identify growth opportunities, improve digital customer experiences and maximise the impact of strategic initiatives.Working alongside senior stakeholders across digital, technology, data and business functions, you will assess new opportunities, evaluate business performance and help turn strategic priorities into measurable results. Key ResponsibilitiesPerformance Optimisation: Analyse digital performance, customer behaviour and business metrics to identify opportunities for growth, improved engagement and operational efficiencies.Strategic Analysis: Evaluate business challenges, develop recommendations and support decision-making through detailed research, data analysis and commercial assessments.Business Planning & Benefits Realisation: Contribute to business cases, assess potential returns, establish success measures and monitor the impact of digital initiatives against agreed objectives.Senior Stakeholder Reporting: Develop high-quality presentations, performance reports and strategic updates, communicating key findings and recommendations to senior leadership.Digital Market Intelligence: Monitor competitor activity, emerging fintech solutions and industry developments to identify opportunities to strengthen digital propositions and capabilities.Cross-functional Project Management: Coordinate strategic initiatives across multiple teams, ensuring milestones are tracked, dependencies are managed and potential risks are addressed.Innovation & AI: Identify opportunities to improve workflows and analytical processes through AI-enabled tools, supporting greater productivity and informed decision-making.RequirementsBachelor's degree in Business, Finance, Economics, Technology, Data Analytics or a related discipline.5–6 years of relevant experience in digital strategy, performance management, management consulting, business transformation or strategic business analysis.Previous experience within banking, financial services, a recognised consulting firm or a large, complex organisation is preferred.Demonstrable experience analysing business performance, developing commercial recommendations and supporting strategic initiatives.Strong understanding of KPIs, business case development, benefits realisation and performance measurement.Excellent analytical and problem-solving abilities, with the confidence to interpret complex information and present clear conclusions.Advanced PowerPoint and Excel skills, with experience preparing reports and presentations for senior stakeholders.Experience using AI-enabled tools to support research, reporting and analytical activities is an advantage.