Digital Product Manager

Job Title: Senior Manager – Digital Product & Portfolio ManagementJob Location: Jeddah, Saudi Arabia1.

Role PurposeThe Senior Manager – Digital Product & Portfolio Management manages and orchestrates a portfolio of digital products, platforms and business capabilities that enable digital sales growth, customer experience excellence, operational efficiency and transformation. The role provides central business-side product management and portfolio coordination, ensuring initiatives are clearly defined, strategically aligned, commercially justified, prioritized and delivered across an interconnected ecosystem.Working with business stakeholders, Digital Technology, Architecture, UX/CX, Engineering, Data, Cybersecurity and external partners, the role translates opportunities and customer needs into structured capabilities, product requirements, roadmaps and executable delivery plans. It spans discovery, solution evaluation, backlog readiness, implementation coordination, launch readiness and post-launch optimization.A key mandate is business-side orchestration of connected capabilities across eCommerce, CRM, customer engagement, Voice of Customer, analytics, AI, automation and partner platforms. The Senior Manager independently leads portfolio analysis, discovery, governance and cross-functional coordination, developing evidence-based recommendations for Director-led strategy, investment prioritization and major decisions. This is a hands-on product and portfolio role—not a traditional PMO or technical engineering role.2. Key ResponsibilitiesA. Portfolio Strategy, Prioritization & RoadmapsMaintain an integrated portfolio roadmap across products, journeys, platforms and strategic initiatives.Assess initiatives against business value, customer impact, urgency, effort, readiness, risk, dependencies, reuse and strategic alignment.Recommend MVP scope, sequencing, release increments, trade-offs and investment priorities; prepare leadership decision materials.B. Product Discovery & Business Capability DefinitionLead discovery with business, customers, UX/CX, analytics, technology and delivery partners.Define problems, outcomes, customer journeys, use cases, capabilities, business rules, success measures and requirements.Produce business process flows and functional specifications; validate readiness before development.C. Digital Capability & Ecosystem OrchestrationCoordinate connected capabilities across eCommerce, CRM, engagement, VoC, analytics, AI, automation and partner ecosystems.Clarify platform responsibilities, system handoffs, integration dependencies, business ownership and reuse opportunities.Partner with Architecture and Engineering on platform-neutral solution options and cohesive end-to-end customer experiences.D. Backlog, Requirements & Delivery ReadinessMaintain product backlogs, epics, stories, acceptance criteria, release scope and requirement traceability.Lead refinement and resolve business ambiguities with Business Analysts, Product Owners and delivery teams.Assess scope changes and maintain documentation, decisions and ownership across product tools.E. Cross-Functional Delivery & Product LifecycleCoordinate business-side work from design and build through testing, launch, stabilization and optimization.Track dependencies, blockers, risks, scope and decisions across internal teams and vendors; escalate material issues.Support integrated release planning, demonstrations, business validation and transition into ongoing operations.F. Technology & Solution EvaluationWork with Architecture and Engineering to evaluate build, buy, reuse and hybrid options against value, fit, integration, scalability, speed and cost.Support RFP requirements, evaluation criteria, vendor demonstrations and proof-of-concept assessments.Develop business-side recommendations without assuming technical architecture decision authority.G. Customer Experience, Measurement & OptimizationChampion usability, accessibility, localization, content readiness and consistent journeys.Define product success measures with functional owners and ensure analytics and feedback requirements are embedded.Review adoption, conversion, experience and operational performance; recommend post-launch improvements.H. Portfolio Governance & Stakeholder CoordinationOperate intake, assessment, prioritization, stage-gate, reporting and escalation processes under Director direction.Maintain portfolio visibility of ownership, scope, funding, risks, dependencies, decisions and approvals.Prepare executive updates, decision logs, governance forums and cross-functional alignment activities.I. Financial, Resource & Vendor SupportSupport budgets, forecasts, business cases, capacity plans, procurement inputs and investment analysis.Coordinate vendor assessments and business-side performance reviews; monitor commitments and deliverables.Track planned versus realized benefits and recommend ways to improve platform and investment value.J. Risk, Compliance & Release ReadinessCoordinate inputs from cybersecurity, privacy, data protection, legal, accessibility, brand and quality control owners.Coordinate UAT, business and operational readiness, support arrangements, analytics readiness and acceptance evidence.Provide business go-live readiness recommendations and track defects and stabilization actions.3. Qualifications & ExperienceMandatoryBachelor’s degree in Business, Computer Science, Information Systems, Engineering, Digital Business, Product Management or related field.8–12+ years of relevant experience, including 3–5 years in senior digital product, platform or product portfolio responsibilities.Demonstrated hands-on ownership of discovery, roadmaps, prioritization, backlogs, requirements, cross-functional delivery and launch readiness.Experience managing multiple digital products or connected business capabilities in complex customer-facing environments.Understanding of SaaS ecosystems, API integrations and enterprise technology dependencies.Strong commercial analysis, stakeholder engagement, problem solving and executive communication.Highly PreferredDigital commerce, B2B platforms, insurance, banking, fintech, telecommunications or similar transactional ecosystems.Experience across CRM, engagement, analytics, automation and integrated customer platforms; Salesforce, Sprinklr or Qualtrics exposure advantageous.Agile delivery tools such as Jira, Azure DevOps or Confluence; vendor and systems-integrator coordination.Digital analytics, conversion optimization, customer experience measurement and investment governance.Preferred CertificationsPSPO, CSPO, SAFe Product Manager/Product Owner or comparable product certification.Relevant Agile, portfolio or programme management certifications; practical product ownership matters more than certification alone.4. Expected DeliverablesIntegrated digital product portfolio roadmap and prioritization framework.Product discovery outputs, business capability maps and cross-platform dependencies.Backlogs, requirements, user stories, acceptance criteria and release readiness assessments.Portfolio governance reporting, executive decision papers and investment recommendations.Vendor/solution evaluations, product performance and value-realization reports.5. Key Performance IndicatorsPortfolio roadmap alignment and readiness; quality of discovery and requirements.Backlog readiness and reduction of requirement-related rework.Cross-platform dependency resolution and business launch readiness.Governance decision turnaround and stakeholder alignment.Product adoption and realized value against approved objectives.Targets and measurement methods will be set against the approved portfolio and operating model.