Director of Care Services (RN)

Director of Care Services (RN)Century Park Associatesan affiliate of Life Care Centers of AmericaPurposeThe Director of Care Services (RN) provides enterprise-wide leadership and oversight of resident care services across Century Park communities. This position leads, supervises, and develops the Regional Directors of Resident Care and provides clinical direction, education, and support to Resident Care Directors, Executive Directors, and community care teams. The Director of Care Services is responsible for promoting high-quality resident care, regulatory compliance, effective clinical systems, operational excellence, and responsible resource management. This position works collaboratively with regional and community leadership to ensure resident care practices align with applicable laws and regulations, company standards, and Century Park’s quality and financial objectives. Reports to the Chief Nursing Officer.Education and ExperienceAssociate’s or Bachelor’s Degree in Nursing from an accredited college or university.Current Registered Nurse (RN) license in good standing; must maintain required licensure throughout employment.Minimum five years of successful nursing management experience in senior living, with an emphasis on assisted living.Minimum two years of multi-site clinical leadership experience.Knowledge of applicable federal and state regulations governing senior living and assisted living.Current CPR certification upon hire or completion during orientation; certification must remain current throughout employment.Specific RequirementsAbility and willingness to travel overnight approximately 70% of the time to support communities on-site, generally a minimum of 3.5 days per five-day workweek, with approximately one home-office week per month.Demonstrated clinical leadership and expert knowledge of nursing standards and assisted living practices.Ability to lead and develop multi-site clinical leaders and work effectively with regional and community leadership.Strong problem-solving, decision-making, conflict-management, and independent judgment skills.Excellent written and verbal communication, training, and presentation skills.Ability to work independently and manage competing priorities.Ability to remain calm and exercise sound judgment during emergencies or crisis situations.Commitment to excellent customer service, hospitality, and service to seniors.Ability to maintain confidential and proprietary information.Proficiency with Microsoft Office, Outlook, Windows, electronic health records, and other internet-based applications used in the performance of the role.Valid driver’s license and acceptable driving record.Demonstrates integrity and professionalism, treats associates with dignity and respect, and adheres to Century Park’s Code of Ethics and required compliance standards.Primary Job ResponsibilitiesBelow is a description of basic job duties, though other related duties may become necessary as directed by supervisor.Provides enterprise-wide leadership and oversight of resident care services across Century Park communities, ensuring consistent standards of quality, service, and clinical practice.Directly supervises, develops, and holds accountable Regional Directors of Resident Care, establishing priorities and expectations and providing coaching related to clinical operations, leadership, staffing, performance, and problem-solving.Ensures resident care operations comply with applicable federal, state, and local requirements, company policies, nursing standards, and established clinical practices.Oversees clinical quality and risk management, including audits, QMPI processes, identification of clinical trends and risks, corrective action planning, and continuous improvement initiatives.Provides clinical leadership and guidance related to resident assessments, levels of care, changes in condition, move-in processes, and other complex resident care matters to promote appropriate care, resident satisfaction, and successful community operations.Provides oversight of medication management and clinical systems, including medication administration practices, PCC, medication storage and controlled substance documentation, electronic health records, and related clinical technology.Partners with regional and community leadership to ensure appropriate resident care staffing, labor management, and resource utilization based on resident needs, operational requirements, and approved budgets.Oversees and supports the recruitment, onboarding, development, performance management, succession planning, and retention of resident care leadership, working through the Regional Directors of Resident Care to strengthen community care teams.Identifies organizational training needs and develops, coordinates, and delivers clinical education based on regulatory requirements, clinical trends, audit findings, operational needs, and areas of identified risk.Serves as the company’s clinical subject-matter expert and leadership resource, promoting alignment and effective communication among Regional Directors of Resident Care, community leadership, regional leadership, and Corporate Support Services.Essential FunctionsPlan, develop, organize, implement, evaluate, benchmark, and direct regional team members to deliver high-quality resident care and servicesEnsure the community complies with all federal, state, and local requirementsRepresent Century Park effectively in the surrounding communitySupervise Regional Directors of Resident Care effectivelyProvide excellent customer service and maintain a positive attitudeAssist in evacuating residentsAttend work dependably and regularlyConcentrate and apply reasoning skills and good judgmentCommunicate and work productively on an interdisciplinary teamSit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hoursRead, write, speak, and understand EnglishLift weight as the position requiresAn Equal Opportunity Employer