Director of FTTH Field Operations

About the Opportunity

Location: Houston, TX (Onsite; occasional field visits)Employment Type: Direct Hire | Full-TimeBase Salary: Starting at $120,000+, depending on experienceBonus: Additional annual bonus opportunityWe are seeking an experienced Director of Field Operations to lead and scale field operations for a rapidly growing fiber broadband provider.

The organization is expanding its Fiber-to-the-Home (FTTH), Small and Medium Business (SMB), and Multi-Dwelling Unit (MDU) services across multiple markets through new construction and acquisitions.This is a strategic leadership opportunity for a telecommunications professional with hands-on expertise in fiber installation, service delivery, Outside Plant (OSP) maintenance, and network outage restoration.The Director will oversee the end-to-end field service experience, from customer order placement and installation through activation, repair, and ongoing network maintenance. This leader will build scalable processes, develop high-performing teams, manage vendor partnerships, and drive improvements in operational efficiency, network reliability, and customer satisfaction.Work Environment: This is an onsite leadership role based in Houston, TX. The Director should anticipate spending time in the field periodically to oversee operations, visit job sites, and support field teams.BenefitsMedical, Dental & Vision InsurancePTORequired QualificationsBachelor's degree in Telecommunications, Engineering, Business, or a related field, or equivalent experience.10+ years of experience in telecommunications, broadband, utility operations, or service delivery, including 5+ years in leadership.Strong expertise in FTTH installation and repair, OSP maintenance, fiber splicing, testing, and outage restoration.Experience leading geographically dispersed teams, dispatch operations, and third-party contractors.Proven ability to improve operational KPIs, customer experience, and cost efficiency.Experience managing budgets, vendor relationships, and operational systems, including OSS/BSS, dispatch, or GIS platforms.Valid driver's license and acceptable driving record.Preferred QualificationsExperience launching new fiber markets or integrating acquired networks.Knowledge of PON/XGS-PON, MDU deployments, and enterprise fiber services.Experience with storm response, disaster recovery, or industry certifications such as FOA/ETA, OSHA 30, or Lean/Six Sigma.Key ResponsibilitiesLead multi-market field operations, including installation, repair, dispatch, OSP maintenance, and third-party contractors.Oversee the customer order-to-activation process and improve installation quality, scheduling, and first-time-right performance.Manage network maintenance, troubleshooting, emergency restoration, and outage response.Develop and coach managers while establishing consistent operational processes, training, and safety standards.Manage operational budgets, vendor contracts, and performance metrics to improve productivity and control costs.Partner with Construction, Engineering, Customer Care, and the NOC to ensure network readiness and reliable service delivery.Drive process standardization, technology adoption, and operational scalability across markets.