Director of Guitar and Amplifier service centre

Company Description Art of Guitar is the Middle East and North Africa’s leading retailer of premium musical instruments, boutique gear, amplifiers, pedals, and professional audio solutions. The company offers an exceptional selection of top-tier global brands and rare specialist makers, serving musicians, collectors, and enthusiasts with expert guidance and attentive service. Its facility includes a large luthier and guitar workshop, a dedicated amplifier repair workshop, ISO-certified service capabilities, humidity-controlled demo rooms, and a specialized audio room for pro audio brands. Art of Guitar is recognized as a destination where craftsmanship, product quality, and client experience come together in a professional, music-focused environment.Role Description The Director of Guitar and Amplifier Service Centre is a full-time, on-site role based in Dubai, United Arab Emirates. This role oversees all operations of the guitar and amplifier workshops, ensuring high-quality repair, maintenance, and customization services for instruments and amplification equipment. Day-to-day responsibilities include managing service workflows, supervising luthiers and technicians, setting and monitoring quality standards, and maintaining ISO-certified processes. The Director collaborates closely with the retail and pro audio teams to align service offerings with customer needs, supports complex client projects, and addresses escalated technical or service issues. The role also involves budgeting and resource planning for the service centre, vendor and parts management, safety and compliance oversight, and continuous improvement of client experience and turnaround times.Qualifications Strong technical expertise in guitar construction, repair, setup, and maintenance, and solid knowledge of amplifier electronics, diagnostics, and repair best practices.Proven leadership and team management experience in a workshop, service centre, or technical operations environment, including scheduling, performance management, and coaching.Experience establishing and maintaining quality standards, preferably within ISO-certified or similarly regulated service environments, with a focus on process optimization and documentation.Demonstrated customer service and client relationship skills, with the ability to communicate complex technical issues clearly and support musicians, collectors, and professional clients.Operational and business management capabilities, including budgeting, inventory and parts management, vendor coordination, and reporting on service performance metrics.Background in the musical instruments or pro audio industry, with familiarity with premium guitar and amplifier brands and boutique gear considered a strong advantage.Relevant technical training or certification in instrument repair, electronics, or audio technology; a diploma or degree in a related field is beneficial but not mandatory.Ability to work on-site in Dubai, United Arab Emirates, and collaborate effectively in a multicultural, inclusive workplace.