Director of Information Technology

Job Title: Director of Information Technology

Department: Information Technology/AdministrationDirect Report: President & CEOFLSA Status: ExemptAbout Visit Austin and Our Mission:Visit Austin is charged with marketing Austin nationally and internationally as a premier business and leisure destination, thus enriching our community's overall quality of life.Visit Austin devotes itself to promoting all of the things in Austin that people are already talking about.

This city has a one-of-a-kind culture and universal appeal, and we want to make sure people know about it.Our values are our guiding principles and fundamental beliefs that define how we desire to work. Values create cohesion across the organization by establishing shared mindsets, behaviors, and expectations that allow everyone to do their best work.Our Values:Austin is in our DNA | Listening empowers our work | We are all in this together | You matter | Celebrate wins and learn from losses | Execute with purposeSummary of Position and Duties:The Director of Information Technology provides strategic leadership and operational oversight of Visit Austin's technology infrastructure, systems, and digital capabilities. The Director serves as a strategic partner to executive leadership, driving innovation while maintaining operational excellence and enterprise-wide technology governance.This role requires a unique balance of strategic IT leadership, hands-on technical capability across cloud and on-premise platforms, exceptional ability to communicate complex technical concepts into clear, accessible guidance for department heads, executive stakeholders, and staff with differing levels of technical background.Strategic IT Leadership & Governance: Develop and execute a long-term IT roadmap and annual technology budget aligned with Visit Austin’s mission. Establish and maintain comprehensive IT governance policies, Information Security protocols, data privacy compliance, and Business Continuity / Disaster Recovery (BCP/DR) plans to protect organizational data and systems. Ensure all IT activities are performed within the parameters of applicable laws, codes, and regulations.Stakeholder & Vendor Collaboration: Meet regularly with department managers and organizational leadership to serve as the primary technology advisor, providing insights on IT trends, risks, and opportunities that influence strategic planning, evaluate technology requirements, streamline functions, and recommend productivity enhancements. Manage external relationships with MSPs, hardware/software vendors, and service providers, negotiating contracts for cost-effective, scalable solutions. Provide regular updates to leadership on IT performance and initiatives.Infrastructure & Cloud Administration: Oversee all company technology assets across hybrid environments. Manage on-premise infrastructure (Cisco Meraki, Active Directory, Windows Server), cloud platforms (GCP, Google Workspace, Microsoft 365 tenant: Outlook, Teams Admin, Exchange), and user account identities (Entra ID, M365 Admin).Endpoint & Systems Management: Administer, patch, and secure all user devices and endpoints (Windows, Mac, Cisco Umbrella, Chrome) across in-office and remote management tools.Facilities & Specialized Systems Support: Oversee specialized technology systems, including security camera dashboards and Point of Sale (POS) systems for the Austin Visitor Center, as well as Audio-Visual (AV) and presentation technology for Visit Austin boardrooms and conference spaces. Be onsite support for in-person board meetings and other meetings as needed.Operations, Documentation & User Support: Maintain thorough documentation of IT architecture, policies, procedures, and technology assets. Provide responsive, high-touch technical support, seamless user onboarding/offboarding, and ongoing staff training to ensure high user satisfaction and technology adoption.Skills & QualificationsBachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience), combined with a minimum of 7–10 years of progressive IT experience encompassing infrastructure, systems administration, cloud management, and cybersecurity.Experience working in a Destination Marketing Organization (DMO), hospitality, or not for profit a plus.Demonstrated ability to independently lead IT strategy and operations.Proficiency in Microsoft Windows Server, Office 365, Exchange, network administration, computer hardware, and wireless technology applications.Strong understanding of IT security, data protection, compliance frameworks, and a variety of computer systems.Highly organized and detail-oriented with excellent analytical and problem-solving skills.Ability to work independently and manage multiple priorities.Ability to maintain strict confidentiality as needed.Brings a continuous improvement mindset and looks for opportunities to optimize processes for effective workflows.Well-developed interpersonal skills, including a customer-service mindset and the ability to build effective working relationships both internally and externally.Proven ability to translate complex technical concepts into clear, actionable guidance for executive leadership, department heads, and cross-functional teams.Key Systems (experience preferred) Office 365, Counterpoint POS, Meraki networking, Meraki Cameras, Google Workspace Admin, GCP, Windows 11, Mac OS, Cisco Umbrella, Shopify, SSMS (SQL Server Management Studio), & Microsoft Teams. Visit Austin participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Visit Austin is an equal opportunity employer.