E-Commerce Manager

Nigeria’s premier luxury home lifestyle brand, specializing in high-end bedding, wellness products, bath collections, and home scents. As we expand our physical retail presence across major strategic hubs in Lagos, Abuja, Port Harcourt, and Benin City, we are accelerating our digital transformation to build an aggressive, data-driven Direct-to-Consumer (D2C) and Omnichannel Commerce engine.Role SummaryWe are seeking an ambitious, results-driven Head of E-Commerce / E-Commerce Manager to take end-to-end ownership of our digital sales P&L. In this role, you will lead our transition into a high-growth digital structure, scaling our online sales across our website, WhatsApp Commerce, and Social Media sales channels.You will work at the intersection of performance marketing, UX/UI optimization, digital customer experience, and omnichannel inventory integration (ERP/Odoo). Your primary success metric will be digital turnover growth, conversion rate optimization (CRO), and Customer Lifetime Value (LTV). Key Responsibilities1. Digital Revenue & Commercial StrategyOwn and drive monthly, quarterly, and annual digital revenue targets across website, social commerce, and WhatsApp sales channels. Plan and execute end-to-end e-commerce promotional calendars, product launches, seasonal campaigns, and cross-selling initiatives. Analyze online traffic, funnel drop-offs, user behavior, and sales metrics to implement high-converting web optimization strategies. 2. Digital Platform & User Experience (UX) ManagementOversee site merchandising, layout, product listings, pricing updates, and mobile responsiveness to ensure a frictionless checkout experience. Optimize mobile UX, search functionality, payment gateway integrations, and express shipping options across key Nigerian metro areas. Manage integration workflows between online storefronts and backend enterprise inventory management systems (Odoo ERP).3. Growth Marketing & Customer RetentionCollaborate with performance marketing teams/specialists to execute Meta Ads (Instagram/Facebook), Google Shopping, and paid search campaigns targeting high-net-worth customers.Build automated retention workflows (abandoned cart recovery, VIP loyalty programs, SMS/Email drip campaigns, repeat purchase triggers).Manage WhatsApp Commerce flows and empower the inside digital sales team to convert high-value leads quickly.4. Team Leadership & OperationsLead and mentor digital sales executives, social commerce content creators, and digital CX teams.Coordinate fulfillment timelines and order accuracy with warehouse logistics and local retail hubs (Lekki, Abuja, etc.). Candidate Qualifications & RequirementsExperience: 4–7 years of hands-on experience managing an e-commerce platform or digital commerce department within retail, luxury goods, fashion, or consumer lifestyle sectors. Technical Proficiency: Deep working knowledge of e-commerce platforms (Shopify, WooCommerce, Magento, or Odoo Web), Google Analytics (GA4), Meta Business Manager, and CRM automation tools. Commercial Mindset: Proven track record of scaling online sales, improving Conversion Rates (CR), Average Order Value (AOV), and reducing Customer Acquisition Costs (CAC). Analytical Skills: Fluent in turning data insights into actionable marketing and merchandising decisions. Leadership: Ability to restructure, guide, and hold inside digital sales teams accountable to strict performance metrics.What We OfferCompetitive base salary + performance-linked digital sales bonuses.Leadership role shaping the digital future of a top-tier Nigerian home luxury brand.Opportunity to work with a dynamic leadership team expanding across major national and regional markets.Application InstructionsInterested candidates should apply with an updated CV and a brief summary highlighting a successful e-commerce revenue growth campaign they previously managed.