ERP Functional Specialist

Job Purpose To take day-to-day ownership of Microsoft Dynamics 365 Business Central and support the business across Finance, Procurement, Inventory, Warehouse, Production and related processes. The role will handle user requirements, functional issues, configuration, reporting, integrations, testing and vendor coordination, while supporting ongoing ERP projects and continuous improvements. Key Responsibilities

• Act as the first point of contact for Business Central functional issues and requirements raised by Finance, Supply Chain, Warehouse, Operations and production and other dept.
• Analyze reported issues, reproduce problems, check transactions and configuration, identify the likely root cause and resolve internally where possible.
• Manage and follow up ERP vendor tickets when development or vendor support is required; provide clear requirements, evidence and expected results.
• Own UAT coordination, business-user confirmation, production deployment follow-up and post-deployment validation for BC fixes and enhancements.
• Configure and support BC core areas including General Ledger, AP, AR, Fixed Assets, Banking, Purchase, Sales, Inventory, Warehouse, Requisition, Production and related workflows.
• Support inventory controls including item setup, UOM, lot/batch and expiry tracking, bin/location setup, safety stock, forecasting and Item Ledger requirements.
• Support Production and Recipe Management requirements, including item/recipe setup, consumption, output, transfers and related operational controls.
• Prepare and improve BC reports and data extracts; troubleshooting report issues and coordinating custom report development where required.
• Support new company/entity setup, master-data/configuration checks, posting setup, opening activities, UAT and go-live readiness.
• Support and coordinate integration between Business Central and POS/other systems, including data mapping, transaction validation, interface issues and API/web-service requirements.
• Support UAE E-Invoicing and other future compliance/integration projects affecting Business Central.
• Manage user access, permission sets, workflow-related requirements and basic BC administration in coordination with IT.
• Monitor Microsoft Business Central updates and extension compatibility; coordinate testing and vendor actions before Production updates.
• Maintain functional documentation, configuration records, process notes, test results and user guides, and provide user training where needed. Current / Workstreams
• Business Central day-to-day incidents
• Full-company Recipe Management and Production process improvements.
• New entity validation, go-live support and POS integration.
• POS-to-Business Central integrations and transaction/mapping validation.
• UAE E-Invoicing integration with Business Central.
• Warehouse and Supply Chain enhancements such as lot/expiry, bin/location, requisition, reporting, safety stock and forecasting.
• Finance and reporting requirements including inventory/GL reconciliation, Balance Sheet and Fixed Asset reporting. Required Skills & Experience
• Minimum 4 years of hands-on experience with Microsoft Dynamics 365 Business Central, preferably Business Central SaaS.
• Strong functional knowledge of Finance, Purchase, Sales, Inventory, Warehouse and Production modules.
• Good understanding of posting groups, dimensions, number series, workflows, journals, item tracking, UOM and multi company setup.
• Experience gathering requirements, preparing functional specifications, conducting UAT and supporting go-live/post-go live activities.
• Experience of Business Central integrations, APIs/web services and third-party systems. Ability to troubleshoot integrations and work effectively with developers/vendors.
• Working technical knowledge of Business Central extensions and AL is preferred: candidate should be able to understand technical errors, review/debug issues at a basic level and coordinate development work. Strong AL development is an advantage but not mandatory.
• Good reporting and data-analysis skills. Experience with BC reports, Excel/Power BI or similar reporting tools is an advantage.
• Ability to communicate clearly with both business users and technical vendors and manage multiple open issues/projects with proper follow-up.
• Experience in restaurant/F&B, multi-branch or multi-company environments is an advantage. Education / Preferred Certifications
• Bachelor's degree in IT, Computer Science, Information Systems, Accounting/Finance or a related field.
• Microsoft Dynamics 365 Business Central certification is preferred but not mandatory if the candidate has strong practical experience.