ETRM Application Support & Business Analyst

The ETRM Application Support / Business Analyst joins the existing ETRM team within IT Business Applications, supporting SOCAR Trading users globally across the front-to-back trade lifecycle. The role supports Front Office traders (oil, gas, emissions, biofuels and FX), Middle Office and Market Risk, Credit Risk, Operations/Logistics, Back Office, Finance, Compliance and Legal, according to business needs, across Geneva, London, Houston, Singapore and Dubai. The application scope covers ION TriplePoint, Lacima, ION Credit Risk, IMOS, Ecm/Equias/Enerbility, FXall, Joule/Trayport, BroadPeak K3/Eiger and internal Business applications. The position combines production application support, incident management, business analysis, system enhancements and project delivery: front-to-back trade lifecycle support, integrations and STP automation, incident investigation, vendor coordination, testing, upgrades and process improvements. The analyst takes functional responsibility for application support and enhancements, working closely with the Development team, which is responsible for technical development.MAIN TASKSEnsure reliable end-to-end trade processing, application stability and continuous improvement across SOCAR Trading's ETRM and related trading applications. 1. Front-to-Back ETRM Application & Business Support Provide 2nd-level functional support to Front Office, Middle Office, Market and Credit Risk, Operations, Back Office, Finance and other business functions. Support the full trade lifecycle, including trade capture, pricing, positions, P&L, risk, logistics, confirmations, invoicing and settlement. Investigate and resolve trade, position, P&L, exposure and downstream data discrepancies, ensuring data accuracy and business continuity. 2. Business Analysis & Requirements Gather and analyse business requirements, identify process improvements and prepare functional specifications, user stories and acceptance criteria. Assess, prioritise and coordinate enhancements with business stakeholders, the ETRM Support Manager and Development teams. Recommend solutions using standard application functionality wherever possible. 3. Incident Management & Application Support Manage incidents and service requests within agreed SLAs, using Azure DevOps for tracking and communication. Perform root-cause analysis, maintain reference data and coordinate issue resolution with internal teams and external vendors. Take ownership of functional support activities while collaborating with Development teams on technical changes. 4. Trading Applications & Integration Support Support ION TriplePoint, Lacima, IMOS, ION Credit Risk, FXall, ECMS/Enerbility, Joule/Trayport, BroadPeak K3/Eiger and internal trading applications. Monitor and troubleshoot application interfaces, XML/API integrations, straight-through processing (STP) and data flows. Support application administration, user access and data integrity across integrated systems. 5. Upgrades, Releases & Projects Coordinate application upgrades, releases and enhancements, including testing, UAT, deployment and post-go-live support. Prepare test scenarios and work with business users, IT and vendors to ensure successful delivery. Contribute to projects involving new commodities, trading workflows and system integrations. 6. Documentation, Training & Continuous Improvement Maintain functional documentation, procedures and knowledge-base materials. Provide user training and onboarding across SOCAR Trading offices. Identify opportunities to improve trading processes, automation, controls and operational efficiency, while supporting audit requirements. Qualifications & Competencies required Education & Certification: Formal Education: Bachelor’s or Master’s degree in Finance, Economics, Computer Science, Information Systems, Engineering or a related field. Certifications (Desirable but not mandatory): Business analysis certification (e.g., IIBA ECBA / CCBA / CBAP). ITIL Foundation certification. Risk certification (e.g., GARP Energy Risk Professional or FRM). Microsoft certifications (e.g., Azure Fundamentals, Power BI Data Analyst). Previous Experience: Professional Experience: 2+ years of experience in ETRM/CTRM application support and/or business analysis, ideally within a commodity trading company. Front-to-Back Trading Experience: Experience of front-to-back commodity trading operations and hands-on support for oil, gas, lng, emissions and FX trading workflows. Good understanding of trade capture, P&L, market and credit risk, exposure, confirmations, logistics and settlement. Knowledge of oil, gas , lng and financial instruments (futures, swaps, options). Application Experience: Desirable experience with one or more of ION TriplePoint, Lacima, ION Credit Risk, IMOS, FXall, Enerbility/ECMS, Joule/Trayport and BroadPeak K3/Eiger. Deep expertise in every application is not expected. Integration & Technical Expertise: Practical understanding of STP, XML/API integration, interface monitoring, data mapping, reconciliation and cross-system troubleshooting. Good SQL skills for data analysis, investigation and reporting (SQL Server). Experience using Azure DevOps or similar tools for incidents, backlog management, requirements and testing. Customer Service: Proven experience supporting a global user base, including traders, and managing user expectations effectively. Years of Experience 3-5 YearsSoft Skills: Able to prioritise time-critical incidents affecting live trading and global users. Able to coordinate multiple stakeholders and vendors, and communicate clearly during production issues. Excellent communication skills, able to explain technical solutions to non-technical users and bridge business and IT. Structured, analytical and detail-oriented, with a strong control mindset around data accuracy. Collaborative in a global, multi-cultural team; fluent English required, French is an advantage.