Executive - T&C | Support Services

Join BDO UAE's Support Services team and provide top-notch assistance and technical support to our clients, ensuring their needs are met promptly and effectively.ResponsibilitiesProvide technical support to clients via phone, email, or chat.Diagnose and resolve customer issues efficiently.Maintain accurate records of customer interactions and solutions.Collaborate with other departments to escalate and resolve complex problems.Offer guidance on product usage and features.Participate in training sessions to enhance product knowledge.

Requirements

0-2 years of experience in a customer support or technical support role.Strong problem-solving skills and attention to detail.Proficiency in using support ticketing systems.Excellent communication skills in English.Ability to work independently and as part of a team.Experience with CRM tools (Preferred)Fluency in additional languages (Preferred)Behavioral Competencies:Demonstrates ownership and accountability for assigned work and commitments.Collaborates effectively with colleagues and values diverse perspectives and ideas.Upholds ethical standards, integrity, and professional conduct in all interactions.Applies established processes, methodologies, and professional standards consistently.Manages priorities effectively to deliver quality outcomes within agreed timelines.Seeks feedback proactively and uses it to improve performance and self-awareness.Demonstrates adaptability and openness to new ideas, technologies, and ways of working.Contributes positively to team objectives and a collaborative work environment.Takes responsibility for continuous learning and professional development.Identifies opportunities to improve efficiency and support operational excellence.Education & Qualification:0-2 years of experience in a customer support or technical support role.Strong problem-solving skills and attention to detail.Proficiency in using support ticketing systems.Excellent communication skills in English.Ability to work independently and as part of a team.Experience with CRM tools (Preferred)Fluency in additional languages (Preferred)Responsibilities & Accountability:Provide technical support to clients via phone, email, or chat.Diagnose and resolve customer issues efficiently.Maintain accurate records of customer interactions and solutions.Collaborate with other departments to escalate and resolve complex problems.Offer guidance on product usage and features.Participate in training sessions to enhance product knowledge.

Employment Type: Full time