Experience Ambassador

We are seeking an exceptional Experience Ambassador to join a prestigious, design-led luxury real estate group in Dubai, specialising in bespoke, ultra-luxury residential properties. This is a highly client-facing role for someone passionate about delivering outstanding service, building long-term relationships and ensuring a seamless, personalised experience for discerning homeowners.The successful candidate will play a key role in the residential handover process, acting as a trusted point of contact for clients and ensuring every detail is managed to the highest standards, from pre-handover preparations through to post-handover support.Key ResponsibilitiesClient Relations & ExperienceBuild and maintain strong relationships with high-net-worth and ultra-high-net-worth clients.Act as a dedicated point of contact throughout the handover and post-handover journey.Deliver a personalised, discreet and professional service tailored to each client's expectations.Proactively anticipate client needs, manage requests and ensure timely resolution of any concerns.Maintain exceptional communication standards and ensure clients feel supported throughout their ownership experience.Property Handover & CoordinationCoordinate the end-to-end handover process for luxury residential properties, ensuring a smooth and well-organised experience.Prepare for client handover appointments, ensuring properties are presented to the highest standards and all relevant documentation is in place.Conduct property walkthroughs with clients, explaining key features, finishes, systems and operational requirements.Coordinate with development, construction, technical, facilities management and aftercare teams to ensure all outstanding items are addressed.Track snagging items, defects and outstanding works, following up with the relevant teams to ensure timely completion.Ensure clients receive the necessary property documentation, warranties, manuals and guidance on the operation of their homes.Support clients with post-handover queries and coordinate the resolution of any issues.Internal Coordination & Service DeliveryWork closely with internal departments to ensure a seamless transition from project completion to homeowner occupation.Maintain accurate records of client interactions, handover documentation, outstanding items and follow-up actions.Monitor client feedback and identify opportunities to improve the handover and ownership experience.Uphold the highest standards of professionalism, discretion and confidentiality when dealing with clients and sensitive information.Candidate RequirementsPrevious experience in luxury real estate, residential handovers, property management, luxury hospitality, concierge services or a similar client-facing environment.Experience dealing with high-net-worth clients and delivering a highly personalised service.Strong organisational and coordination skills, with the ability to manage multiple requests and follow-ups simultaneously.Excellent communication and interpersonal skills, with a polished and professional approach.A proactive, detail-oriented mindset with a strong sense of ownership and accountability.The ability to coordinate effectively with technical and operational teams and communicate information clearly to clients.High levels of discretion, emotional intelligence and professionalism.Fluent English is essential; additional languages would be an advantage.Previous experience in Dubai's luxury property market would be beneficial.