Facility Management Services (743-2)

The Facility Management Services role focuses on ensuring the effective operation and maintenance of building systems, infrastructure, utilities, and associated facilities while maintaining compliance with contractual requirements, health and safety standards, and operational procedures.The position supports preventive and corrective maintenance, technical inspections, contractor performance monitoring, asset management, and service quality assurance to ensure facilities remain safe, reliable, efficient, and fit for purpose.2. Hard Services & Maintenance3. Soft Services Coordination4. Utilities & Infrastructure Management5. Health, Safety & Fire Life Safety6. Contractor & Vendor Management Facilities Operations & ManagementCoordinate day-to-day facilities management activities across the Workers VillagesEnsure services are delivered in accordance with contractual requirements, KPIs, SLAs, and operational proceduresConduct routine site inspections to verify facility conditions, service quality, and complianceCoordinate with operations teams and service providers to resolve technical and operational issuesIdentify service gaps and recommend improvements to enhance operational efficiencyMonitor maintenance activities covering mechanical, electrical, HVAC, plumbing, civil, building fabric, ELV, and fire protection systemsCoordinate preventive and corrective maintenance programsMonitor maintenance work orders and ensure timely resolution of faults and service requestsReview technical reports, inspection findings, and root cause analysesIdentify recurring equipment failures and recommend corrective and preventive measuresEnsure critical assets are maintained in accordance with manufacturer recommendations and applicable standardsMonitor the delivery of cleaning, landscaping, irrigation, pest control, waste management, and other environmental servicesConduct service quality inspections and verify compliance with agreed scopes of workCoordinate with service providers to address deficiencies and close out inspection findingsRecommend service improvements to maintain hygiene, cleanliness, and resident satisfactionMonitor the operation and maintenance of potable water, sewage treatment, irrigation, electrical distribution, water storage, pumping stations, and associated utility systemsReview utility consumption and identify opportunities to improve efficiency and reduce wastageCoordinate investigation and resolution of utility failures and service interruptionsMonitor the condition and performance of utility infrastructureEnsure utility-related activities comply with operational and environmental requirementsEnsure facilities management activities comply with applicable HSE requirements and fire and life safety standardsParticipate in site safety inspections, risk assessments, and compliance auditsMonitor the implementation of Permit to Work (PTW) procedures where applicableIdentify hazards, unsafe practices, and non-conformances, and coordinate corrective actionsSupport emergency preparedness and ensure reported safety issues are addressed promptlyCoordinate and monitor contractors, subcontractors, and specialist service providersReview maintenance schedules, method statements, risk assessments, and work permits as requiredMonitor contractor performance against contractual requirements and agreed KPIsInspect completed works and verify compliance with technical specifications and quality standardsMaintain records of contractor performance, deficiencies, and corrective actions

Requirements

RequirementsBachelor's degree in Engineering7-10 years of relevant experience in facilities management and maintenance operationsExperience in contractor management, maintenance planning, and building systemsStrong technical, coordination, and problem-solving skills